Very satisfied

The staff on site had a very bad attitude, and we could never get through on the phone. The online customer service was also unresponsive. It is impossible to return the car at the airport; you have to return it between 9 am to 8 pm when staff are present. I had to return the car a day early. I arrived at 7:50 pm and was constantly reproached for being late as they were about to close.

I picked up the car at 11 AM (Tuesday, March 5th). Luckily, there was only one customer ahead of me, and I got the car quickly. When I saw the car, I wanted to change to a larger one, but they said there were no larger cars available. If I wanted to upgrade, it would cost an additional 100 euros per day. The car wasn't washed, so it was hard to see if there were any scratches. The owner said to take photos for records. They immediately provided a reflective vest and a tripod as they were not initially in the car.

The fuel policy is not full-to-full, so remember to check the fuel level. If you add more fuel, they won't reimburse the extra cost.

The service was acceptable.