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Live chat Email us Service Code: 1913904122
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car fine, admin and withholding deposit money shamefully poor, i wish to escalate complaint

Reviewed: Tue, Sep 3, 2024
About Alamo: 7.0 /10
No information about huge deposit requirement when booking was made, deposit should have been returned straight away, still not returned surely this is breach of contract, paperwork sent in france not english as staff said they would do
Standard | Mercedes-Benz C Class or similar

Relevant Reviews on Alamo in France

Wanda Copperfield

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Reviewed: Fri, Mar 1, 2024
About Alamo: 10.0 /10
The service was excellent, no upselling, completely autonomous.
About QEEQ: 10.0 /10

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Medium SUV | Skoda Yeti or similar
Reviewed: Tue, Feb 25, 2020
“Car was OK but lucky it didnt snow.”
About Alamo: 8.7 /10
I ordered snow chains as we were going skiing but they were not provided. Counter staff just said no you didnt order them. No proof but they were very unhelpful in fulfilling the requirement for chains. I also ordered a AWD SUV or similar. Ended up with a 2WD van which was not similar.
About QEEQ: 8.0 /10

Bernie Green

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Economy | Citroen C3 or similar
Reviewed: Sun, Jan 27, 2019
“The staff were pleasant but gave us no paperwork”
About Alamo: 7.7 /10
The staff were pleasant but gave us no paperwork nor instructions to get back to the French drop off location. We went round in circles for ages. Eventually, we found the Alamo desk on the Swiss side but they did not really help. Again we went in circles. The car itself was good but the return experience was very stressful and spoilt our return journey
About QEEQ: 7.0 /10

P.Jones

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Economy | Toyota Yaris or similar
Reviewed: Sat, Jan 19, 2019
“Friendly staff”
About Alamo: 9.3 /10
Friendly and professional
About QEEQ: 8.0 /10

M.Schwab

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Mini | Renault Twingo 2 Doors or similar
Reviewed: Thu, Sep 13, 2018
“quick and easy service”
About Alamo: 10.0 /10
Like: Staff was very friendly and efficient
Dislike: I got much bigger car than reserved, as i am scared of driving this wasn't ideal

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