Great service.

Overall satisfied. There was no Q5 available at the store, so they replaced it with an A5 but charged an extra fee.

Overall, I'm very satisfied.

The service provided by the staff at Florence was excellent. I had originally booked the car ony till 18:00 but on checking with the Europcar staff at Florence, they let me return the car till 11:00 the next day.

Car was full of white waterspots and the front was not cleaned well. Although with only 3900 km on the colck had many scratches especially the interior. There was some rattle from the undercarriage of the car as well. Otherwise ok. They did not specify where to dropoff the car (what lot number to be parked in). It would help if there were any sighs at arrival hall where their office is, since it is in another building on the other side of the airport.