The male staff member at the Izmir counter was average in attitude, but everything else was fine.

The service attitude is excellent.

The AVIS location in Antalya is not easy to find. It takes 15 minutes to walk from Hadrian's Gate in the old town, and it's even further from the Clock Tower where we were staying. Fortunately, we found a post online that directed us to the location near the Ramada Hotel. This street actually has many rental car companies. Compared to others in the old town area, AVIS has a relatively small storefront. When we arrived, there were two people from Hangzhou also renting cars; they hadn't made a reservation and were able to complete the process on the spot. It turned out to be very convenient. No notarized documents were needed; they just made a copy of my driver's license. I wasted a few hundred yuan on notary fees for no reason. I had reserved a Nissan SUV with automatic transmission and was happy to see a brand-new white car. However, after completing the paperwork and paying the rental fee and deposit, I realized that the car provided was manual transmission. Since I hadn’t driven a manual in a long time and it wasn't what I reserved, I negotiated with the staff to get it changed. They brought me an ordinary sedan with no reverse sensors and basic features, which was disappointing. The sedan had over 30,000 kilometers on it, but there were no other options, so we had to accept it. I thought the price would be cheaper, but the staff said the price was the same because the SUV was gasoline and the sedan is diesel, which is more expensive. After driving for 4 days, we returned the car at Izmir Airport. Thanks to online tips, we knew there was a specific area for rental car returns. When we arrived, we only saw the sign for ‘RENT A CAR’. Initially, I thought this was just for rentals but later found it was also for returns. At the parking lot, I wanted to confirm the location, but an AVIS staff member following me directed me to the correct area, checked the car, and signed off within minutes. It was very convenient.

One of the counter staff was terrible. Pretty bad service, waited for two hours to get the cars. Deliberately used the broken credit card machine for my payment, whice another staff came and changed to the normal one. Then we can finish the deposit process.

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