Convenient pickup and return, smooth handover.

Not satisfied. When picking up the car, they said they would pick us up in 10 minutes, but we ended up waiting almost 40 minutes at the door. The pick-up location was quite far, it was in a distant parking lot. The car they gave us initially had issues, so they replaced it with another one that we were not very happy with. The worst part was that the next day the tire started leaking, and the car itself alerted us. When we called them, they said there were no replacement cars available and told us to resolve it ourselves at a gas station. During this time, an Italian driver scraped the car and then fled. For a minor scratch, they charged me 500 euros. Fortunately, I had purchased insurance. Strongly recommend buying insurance—it was the worst car rental experience I've ever had.

During the trip, I encountered an emergency but was unable to reach the store by phone despite multiple attempts. Ultimately, I had to pay for the repairs myself. This poses significant risks; if there were a life-threatening situation or serious vehicle damage, the consequences could be severe. Even in the case of a traffic accident, being unable to contact the store and delaying the journey is unacceptable. When picking up the car, the fuel tank was full, with a range of 730 kilometers. Upon returning the car, the fuel tank was full, indicating a range of 830 kilometers. I was told there was no need for an inspection, and the staff did not check the car. Since I was catching a flight, I didn't pay much attention. Three days later, I was charged €14.63 for fuel and €30 in fines.

The car provided is quite good.

I had scheduled to pick up the car at 2:30 PM, but the car rental company was hard to find. When I finally found it, they said the car wasn't ready and asked us to wait for 30 minutes. Having rented cars overseas for many years, I had never encountered this situation, so I thought it wouldn't take too long and agreed to wait. However, 30 minutes later, the staff member who was supposed to help us was chatting and smoking with his colleague at the entrance. I asked if the car was ready, and he said to wait a bit more, that he didn't know. We had plans to drive 300 kilometers to a popular hotel to catch the sunset, and without the car, we couldn't make it in time. I called the car rental customer service, and they actively tried to help, but the staff was indifferent and said there was nothing he could do. We finally got the car at 5:00 PM, but it wasn't the one we reserved. Instead, we received a large, old, and broken car (the window was broken). Driving on the highway with an open window caused discomfort in my left ear. By the time we reached the hotel, it was already dark. Our first day's itinerary was severely impacted! We missed the best sunset and pool party at a 3000 RMB hotel, causing significant losses and ruining our travel mood! Avoid this company!!!