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Terrible slow collection experience with awful Hertz

Reviewed: Mon, Jul 29, 2019
About Hertz: 5.3 /10
Utterly appalling pick up experience. Huge very slow queue. Way way worse than all the other rental car people at the same airport and time. Incredible that they had apparently made no effort to staff up or flexibly on a very busy Saturday and their process was itself useless - very paper driven rather than online and ready in advance which again the other companies had done (a relative was picking a car up from Budget so we had direct experience of that on the same day). in short - hugely disappointing.
About QEEQ: 8.0 /10
All worked well thank you.
Full Size Van | Opel Vivaro or similar

Relevant Reviews on Hertz in France

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Compact | Peugeot 2008 or similar
Reviewed: Mon, Sep 23, 2024
“Pretty disappointed from Hertz”
About Hertz: 6.0 /10
We believe we were DOWN graded as we ordered Peugeot 2008 and got Seat Arena. Really disappointing car. Also the seat belt buckle was not working properly. We thought of changing the route to replace the car but we found a work around solution. Also the car made some strange noises. Also the waiting time in at the pick-up was very long.
About QEEQ: 9.0 /10

Ron Saul

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Reviewed: Tue, Aug 18, 2020
About Hertz: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Joseph Pater

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Reviewed: Mon, May 1, 2017
About Hertz: 10.0 /10
The city center location is near the Louvre, the service was quick, and the staff were very friendly.
About QEEQ: 10.0 /10

Marsh Price

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Reviewed: Thu, Feb 2, 2017
About Hertz: 8.0 /10
The car was nice and pretty new. The rental counter repeatedly trying to sell additional insurance was annoying.
About QEEQ: 10.0 /10

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Full Size Van | Citroen Citroen Spacetourer or similar
Reviewed: Tue, Jul 16, 2019
“Easy Rent Cars Great, Hertz were awful.”
About Hertz: 5.0 /10
Chap was rude, wasnt interested in any paperwork just barked licence, credit card and passport. Then said I would be better in a 7 seater car, rather than the 8 seater van we had booked and said it wasnt available. I said I would have to have the upgraded Mercedes van then and refused a car, and by a miracle they suddenly found the van that I had booked. They tried to push the zero excess insurance numerous times, and were dismissive when pointing out damage that they had missed on the report sheet. They also didnt explain that the barcode ticket they gave me was to gain release from the car park. Overall they were worse than awful.
About QEEQ: 10.0 /10
Easy to book, and relatively cheap.

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