Good experience but several issues on return due to language Barrier and confusion.

Overall, AVIS has relatively low efficiency. The wait time for picking up the car was long. When inquiring about how to return the key, I was instructed to use a keybox for self-service drop-off, but I was later charged a late return fee. The store's phone was unreachable. The actual car model provided was not very satisfactory, with poor handling.

The car was very new, but the cleaning was average. Pickup was fast and convenient.

My booking was for a Jeep Renegade or similar vehicle, which I paid extra to get. I was totally disappointed at hatchback Kia Stonic that was provided.