The staff member was a young man who was very patient and communicated in English reasonably well. The pickup location was on the fourth floor of a nearby parking lot, accessible by elevator. The actual parking spot for the vehicle wasn't the one initially indicated, but we eventually found the car by following the sound of the remote unlocking. The car provided was a Volkswagen T-Roc, and the trunk could fit two 24-inch suitcases and one 20-inch suitcase, which exceeded expectations. We did some prior research and purchased full insurance at the store, with a total payment of 515 euros (including a one-way drop-off fee of about 103 euros, an additional driver fee of 10 euros per day totaling 90 euros, and full insurance). Returning the car was quick as well; the staff confirmed no accidents or new damages during inspection, and a signature was all that was required. This highlights the benefit of having full insurance.

Despite available reserved models in the parking lot, they refused to provide them and demanded an extra upgrade.

Few staff, long wait times, no paper contract provided

the car was all scratched an not enough tire air . as we started driving the 'warning lights went on

it was not written that after 23:00 will need to pay extra - very disappointing

Car was upgraded, and that was extremely appreciated, however the car was filthy both inside and out.

Good experience