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Hertz makes business on reported damages more than rentals itself. Very unfair!! Never anymore.

Reviewed: Wed, Dec 11, 2019
About Hertz: 7.0 /10
Terrible company. Staff at the counter extremely unpleasant and not providing the right informations during the contracting process. The detailed condtion of the vehicle have not been sent by email and the paper delivered at the desk was reporting 15 damages only in German. I parked the car in a garage and never on the road and I have been charged for a 1cm (!!) scratch, that I did not cause, on the alloy wheel for 280 Euro. ... cheating on the customers to make money in this way. Horrible commercial behavior. Never anymore Hertz in my life.
About QEEQ: 10.0 /10
Smooth and friendly process as usual.
Small SUV | Opel Crossland X or similar

Relevant Reviews on Hertz in Germany

Murray Isaac

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Reviewed: Sun, Aug 11, 2019
About Hertz: 8.0 /10
Unable to pick up the car in advance

Drew Berkeley

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Reviewed: Fri, May 25, 2018
About Hertz: 6.0 /10
I took a number, but when it was my turn, they skipped me. Unbelievable...

Alva Arabella

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Reviewed: Thu, Sep 12, 2019
About Hertz: 6.0 /10
When I arrived, they told me my car model was unavailable. They offered me either a huge 7-seater MVP or an upgrade to a Ford SUV. They said it would only cost 10 euros more per day. Later, I found out that renting it for 7 days was 1,000 RMB more expensive, probably because they didn't tell me about the additional high taxes.
About QEEQ: 10.0 /10

Marsh Carey

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Reviewed: Fri, Oct 23, 2015
About Hertz: 2.0 /10
I was supposed to pay 332 euros at the store, but I ended up paying 772 euros. They said they would explain it to me on the same day but never sent an email! The bank has already deducted the money and Hertz still hasn't responded.

Y.ASHER

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Compact | Volvo V40 or similar
Reviewed: Tue, Feb 5, 2019
“Sorry. I will not turn to you any more. You're bad. Not reliable. And expensive.”
About Hertz: 2.0 /10
An unpleasant experience when I return the car and suddenly discover damage in the car that I did not do, in addition to the vehicle was in the first place with damage and probably did not check it properly. I had to get a Volvo and got a jeep. What is the connection? Do not know.

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