Overall satisfied. They did try to upsell their insurance, but their attitude was good after I declined.

no flexibility in helping me adding the second driver. I ended up not adding it.

For crediting my points, I'm requested to post documents that Sicily by Car is not providing me. the only document that remain in my hands si the final check after the return. I have to submit it 2/3 times before it will be accepted despite the facts it has all the requested info in. Very annoying waist of time.

2 hour queue just to get the car. Those with children who had just joined the queue were put to the front of queue which is totally unfair. No communication from staff. Could not cope with the demand. Incurred a flat tyre. Unanswered phone calls to numbers at Cagliari airport and the service/call put line. After 1.5 hours finally spoke to a lovely lady who organised someone to change the tyre in torrential rain. Also rang back to advise it would be longer than she originally told me. Which I was grateful for. They also need some customer service Training. Lady at desk who provided car was very pleasant though.

We waited for more then an hour to pick up our car and the then the desk staff were grumpy and made me feel that I was making a big mistake not taking out their insurance. They told me that my own insurance wasn’t good enough and that I would definitely be paying some money to them by the end of my trip. They told me ‘good luck driving here’.

First car was cancelled by the rental car company after a few days and I had to go back on the website and find another one. They had offered a replacement but at twice the price. Found another myself for a better deal.