Extremely poor service. The staff at pickup was very impatient and rude. We were threatened by the staff. The roadside assistance number was unreachable after a traffic accident. After the tow, no one contacted us proactively. Additional charges were made without explanation. The vehicle had no spare tire.

The location is excellent; it's actually the first one. I booked the cheapest manual car group, and they gave me a Mercedes Smart 4-door with a panoramic sunroof. It looks so cute and beautiful! It's a new car with only 7100 kilometers, very easy to drive and fuel-efficient. Great experience!!! The Italian lady who processed my order tried to sell me window and tire insurance as usual. Initially, I didn't understand because I had opted for comprehensive insurance with zero excess. As an experienced driver, I am confident in Italian security, so I didn't buy it. It wasn't expensive, about 58 euros, so it didn't really matter since my hotel had parking. When returning the car, they check it as usual. I was very careful, and Italy is quite orderly without any dangerous maneuvers, making the drive enjoyable! Renting a car for a self-driving tour in Italy was really enjoyable. At Milan Airport, the car rental company's office is on the first floor below the arrival hall, following the arrows. After completing the paperwork, they give you the key to pick up the car from the parking lot. The car was very clean. When returning, follow the signs for car hire, which are very clear. Slow down a bit to see them and follow the directions to Parking Lot B. Park in the same spot where you picked up the car, then walk a few steps to their office. The return process only takes about 5 minutes. I had bought a lot of mineral water that I didn't finish and left it for the rental company. The staff was very pleased. A small gift can be nice sometimes. This time, I was always careful to avoid illegal parking in Italy, and speeding was my only concern since everyone drives fast. However, driving at the speed limit might hinder other cars. If there were no violations, the trip would be perfect! They held a 400-euro deposit. It didn't seem like a pre-authorization because it wasn't released even after returning the car. I'll wait for up to a month to see if it's refunded. If not, I'll have to contact QEEQ customer service. Overall, this company is reliable for renting a car. Very professional!

Car was an upgrade on the model booked, very comfortable!

Price drop saved me over £20 thank you QEEQ, I will be using you again.

Car was upgraded, and that was extremely appreciated, however the car was filthy both inside and out.

Good experience

The pickup process was excruciating with a very kong wait. Literally no other company had queues as long as Sicily By Car. There were 3 reps working but with all the attempts to up sell on car type and size, insurance, accessories, etc, it took 4 times as long to check out. By the time we made it to the counter I just wanted our car so we could begin our holiday. After check out, everything with the car went fine.