CAR RENTAL REVIEWS ON B-RENT AT MILAN MALPENSA AIRPORT, MXP

This is a small car rental company, and one person handles everything from reception to car pickup and return inspection. The service attitude was okay, and there was no hard-selling of additional products. I booked a Volkswagen Polo but received a Toyota Yaris with over 50,000 kilometers on it. That wasn't a big deal, but the car's exterior had about ten noticeable scratches and dents, which made the initial inspection quite tedious. When returning the car, the staff discovered a new dent on the front passenger door. I checked, and indeed there was one, but I didn't hit anything during the entire trip. How this dent occurred is a mystery to me. Even after reviewing the video from the pickup, it didn't appear to have been recorded. I had no choice but to accept it and anticipate being charged over 400 euros. My advice is, if budget allows, go for a large car rental company. On my previous trip in France, I rented from Europcar, returned the car simply by leaving the keys in the drop box, and it was done. The key advantage was that their cars were newer (only around 3,000 kilometers), saving time and hassle!

The translator's validity period for the required documentation must not expire.

Dislike: Clearly policy of insurance

No signs of BRent at Milan airport, difficult to find location

It would help if location of the rental will be in confirmation email

Excellent!

The staff took advantage of our hurry and didn't informed us (at all) about the refuelling fee and also they have double charged us the insurance fee although this was already purchased through easyrentcars.com

The car had some minor blemishes on the exterior, but it didn't affect the experience. Make sure to take photos for documentation. The inspection during return was smooth as well.

Satisfied