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Overall a good car hire experience but let down by the car insurance process.

Reviewed: Fri, Sep 15, 2023
About Europcar: 9.0 /10
Overall a good experience. The only frustration was the insurance upsell to ensure a full coverage. QEEQ did warn about this but should provide the full coverage up front so that Europcar cannot do a further upsell.
About QEEQ: 10.0 /10
What price drop protector? And as per above comment, the insurance cover can be handled better by QEEQ.
Reply by Qeeq:
Thanks for your review. The counter staff might show you insurance or other services for charges, you could choose them according to your needs and confirm the estimated charge on the contract. If you met a hard sell, please contact us at the counter immediately. Thanks for your feedback and look forward to seeing you next time.
Compact | Opel Crossland X or similar

Relevant Reviews on Europcar in Italy

Clarence Yerkes

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Reviewed: Thu, Jul 17, 2025
About Europcar: 10.0 /10
Everything went smoothly. I chose full insurance, booked an Opel Grandland, but was given a Citroën DS4 diesel version with just 1600 kilometers on it. It was a new car with wireless CarPlay and very fuel-efficient—only cost 46 euros for fuel during a 6-day road trip in southern Italy. They only charged a 100-euro deposit, and the refund was processed on the same day after returning the car without issues. The only inconvenience was that, possibly for safety reasons, the rear doors couldn’t be opened from the inside and required someone to open them from the outside. Similarly, the trunk could only be opened with the remote after turning off the engine.
About QEEQ: 10.0 /10

Coral Edward

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Reviewed: Tue, Jul 1, 2025
About Europcar: 10.0 /10
No hidden charges. Smooth pick-up and drop-off process. Booked a Volkswagen Tiguan but received a free upgrade to an Alfa Romeo Tonale.

Violet Haggai

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Reviewed: Tue, May 21, 2024
About Europcar: 10.0 /10
Very good
About QEEQ: 10.0 /10

Jesse Lamb

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Reviewed: Sat, Jun 15, 2024
About Europcar: 10.0 /10
Satisfactory
About QEEQ: 10.0 /10

Ives Cooper

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Reviewed: Sun, Jun 23, 2024
About Europcar: 10.0 /10
The car was too small, so I had to pay extra for an upgrade.

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