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Overall a good car hire experience but let down by the car insurance process.

Reviewed: Fri, Sep 15, 2023
About Europcar: 9.0 /10
Overall a good experience. The only frustration was the insurance upsell to ensure a full coverage. QEEQ did warn about this but should provide the full coverage up front so that Europcar cannot do a further upsell.
About QEEQ: 10.0 /10
What price drop protector? And as per above comment, the insurance cover can be handled better by QEEQ.
Reply by Qeeq:
Thanks for your review. The counter staff might show you insurance or other services for charges, you could choose them according to your needs and confirm the estimated charge on the contract. If you met a hard sell, please contact us at the counter immediately. Thanks for your feedback and look forward to seeing you next time.
Compact | Opel Crossland X or similar

Relevant Reviews on Europcar in Italy

Iris Gallup

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Reviewed: Tue, Nov 19, 2024
About Europcar: 10.0 /10
Great service attitude
About QEEQ: 10.0 /10

Yvonne Carllyle

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Reviewed: Mon, Jul 15, 2024
About Europcar: 8.0 /10
Pretty good!
About QEEQ: 10.0 /10

Raymond Moulton

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Reviewed: Wed, Jul 10, 2024
About Europcar: 4.0 /10

V.Cadden

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Economy | Volkswagen Polo or similar
Reviewed: Fri, Aug 14, 2020
“Great experience no issues”
About Europcar: 9.0 /10
Very smooth experience. We had some difficulty picking up the car as no staff were available at the actual area with cars but we found it eventually
About QEEQ: 10.0 /10

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Economy | Fiat Panda or similar
Reviewed: Mon, Aug 19, 2019
“Our hire car was stolen after a week. From then on, it was such an ordeal to get things sorted...”
About Europcar: 5.7 /10
We had to wait two hours for our car at Naples Airport: the ticket system is inefficient, the rental desk too small and understaffed. After the theft of our rental car (1 week into our stay in Italy), we were unable to contact Europcar by phone. They put you on hold for hours, then put the phone down on you or tell you to ring a different number. And they won’t call you back! Absolutely shocking!! We eventually got a new car but it took three days and two long journeys by public transport to get it sorted. Don’t use Europcar!
About QEEQ: 7.0 /10

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