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Live chat Email us Service Code: 9182225086
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Overall a good car hire experience but let down by the car insurance process.

Reviewed: Fri, Sep 15, 2023
About Europcar: 9.0 /10
Overall a good experience. The only frustration was the insurance upsell to ensure a full coverage. QEEQ did warn about this but should provide the full coverage up front so that Europcar cannot do a further upsell.
About QEEQ: 10.0 /10
What price drop protector? And as per above comment, the insurance cover can be handled better by QEEQ.
Reply by Qeeq:
Thanks for your review. The counter staff might show you insurance or other services for charges, you could choose them according to your needs and confirm the estimated charge on the contract. If you met a hard sell, please contact us at the counter immediately. Thanks for your feedback and look forward to seeing you next time.
Compact | Opel Crossland X or similar

Relevant Reviews on Europcar in Italy

Diana Coverdale

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Reviewed: Wed, Jul 30, 2025
About Europcar: 6.0 /10
About QEEQ: 8.0 /10

Yvonne Carllyle

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Reviewed: Mon, Jul 15, 2024
About Europcar: 8.0 /10
Pretty good!
About QEEQ: 10.0 /10

Eden Dutt

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Reviewed: Sun, Aug 14, 2016
About Europcar: 10.0 /10
Good service
About QEEQ: 10.0 /10

K.STERGIOU

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Compact | Fiat 500X or similar
Reviewed: Sun, Aug 25, 2019
“Except the waiting hours to pick up everything was fine”
About Europcar: 9.3 /10
Over 3 hours to pick up the car. Vehicle was not available gave us a luxury saloon car instead, but in Catania was useless and dangerous to drive. Another half an hour to switch to another car
About QEEQ: 10.0 /10
All the information given was correct

SarahM

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Medium SUV | Renault Kadjar or similar
Reviewed: Thu, Aug 22, 2019
“great experience on app and booking was easy”
About Europcar: 9.3 /10
Everything about the car and counter staff in Florence was excellent. The europcar app was terrible , and the customer service over the phone was terrible - staff members didn’t listen, did wrong updates, didn’t send confirmation of changes, and didn’t listen.
About QEEQ: 10.0 /10
easy app to use, and booking was easy.
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