Terrible, this is the worst rental experience I've had abroad! Booked a BMW 2 Series, got a 1 Series instead. The car size and trunk capacity are completely different, leaving us with no space for our luggage. Their attitude was horrible, claiming they don’t have BMW 2 Series! They demanded 650 euros to switch to a Ford of the same size! It's just a scam! Downgrade the car and then charge extra. Two months after we got back, we were charged over 200 euros again. After multiple communications via the rental platform, they claimed it was for insurance. We had bought full insurance through the rental platform and explicitly declined insurance at pickup, signing no documents. They charged us on the last day before the credit card guarantee expired. Absolutely shameless and garbage service!

Very helpful staff

Excellent and easy to navigate web site. Helpful support staff

The car was a damaged tiny Peugeot, as the fiat had “ a windscreen problem” took 2 hours to get to the advisor at the desk as they didn’t organise the line. Not the best experience with them.

The process at desk took far too long , there was a queue , which is acceptable but one client seemed to take 40 minutes which meant an excessive wait

Booking process was ok but maggiore still try and sell excess insurance

The vehicle had warning messages and was damaged on 3 corners! We asked if there was a mapping system at the counter and were told no - so paid extra for a GPS system when there was a GPS in the car! At drop off there was no one at the counter and we had to call and wait for someone to come - he was then very cranky. All in all a terrible experience.