The service was enthusiastic and proactive, but the provided car was in poor condition. It took an hour and a half to pick up the car, and there were more damages on the vehicle than recorded by the company. The right rearview mirror's turn signal was broken and exposed, forcing me to switch to another car. The replacement car also had several unrecorded damages. The pickup experience was very unpleasant.

The service at the Record Go car rental company at Barcelona Airport was very poor, especially during the return process. When picking up the vehicle, after completing the paperwork, there were no staff members to discuss the vehicle's condition, including its defects or scratches, leaving renters clueless. However, during the return process, they investigate every issue. If you didn't carefully take photos at the time of pickup, you'll be held responsible for all pre-existing damages and scratches on the car.

Great service. Just remember to take photo of every inch of car outside and inside.

everything was perfect

Very satisfied, no additional sales pitches

I didn’t get refunded what is owed to me and had to call.. I am now dealing with Customer Services