I rented a car from Hertz for my trip through Spain and Portugal, covering over 3000 kilometers, and I was very satisfied. At first, I couldn’t find a document due to my own mistake, and I thought the rental company hadn’t provided it. However, the customer service team was incredibly patient and communicated with me via email until the issue was resolved. Once I found the document, they responded promptly to clear up the misunderstanding. I really appreciate their help! Picking up and returning the car was super convenient. The car itself was in great condition and had a navigation system that would even remind you when it’s time to signal or change lanes. It would also suggest taking a coffee break if needed.

Satisfied

Overall it's fine, the car is in decent condition. However, purchasing insurance at the counter is very expensive. Consider carefully whether to buy online or at the counter.

The store staff recommended an upgrade to a larger car at a discounted price, which I declined. The car was picked up smoothly and was in good condition. However, I received a €40 fine upon returning from the trip, which was listed as an 'information transfer fee'. This fine was unclear, and I still don't know what the violation was.