Great review, everything went smoothly, the car was in good condition.

Satisfied

Very satisfied

I picked up the car at Rome Fiumicino Airport. The directions from the arrival hall to the second floor were very clear, and the counter service was quick. Self-pickup car, a brand new hybrid with only 21 kilometers. Returning the car outside Florence Airport was initially challenging as I had trouble finding it. After asking for directions, I finally found it. It wasn’t far, but the route was somewhat complex. Car return involved a simple inspection and some questions. Not sure if there will be any issues later since the pre-authorization is still pending.

Hertz did not have the car we reserved and they took a deposit on two credit cards, neither have been adjusted to the correct amount as of yet