You have to pay for a full tank of gas upfront and can return the car with an empty tank, but the price for that tank was clearly too high and it wasn’t even full.
Booking through the domestic QEEQ website was very smooth. However, the company will try to sell you extra insurance when you pick up the car. You can choose based on your own needs. You can refuse it without any problem. I declined because I already purchased additional coverage on the QEEQ website. I returned the car at Heathrow Airport at 9:20 PM. The staff was very friendly and informed me that their shuttle bus runs at 9:30 PM and they would quickly process my return. Sure enough, they completed the car inspection and paperwork in about five minutes and then took the three of us to the departure terminal. Two days later, the £150 deposit was refunded to my credit card. Highly recommended.
The location is quite far from the airport, and it wasn't easy to find the shuttle bus. The staff were nice, but they scared us a bit, which made us spend extra on full insurance! The car was in great condition, equipped not only with GPS but also with a booster seat for kids, which was really great!
I originally booked a high-end sedan (BMW 320 or similar), but upon arrival at the store, there was none available in that category. They upgraded me for free to a LAND ROVER FREELAND2, which had only 1200 miles on it and was as good as new. The car was in excellent condition. The staff, upon my request, provided the car an hour and a half early (naturally, the return time was also an hour and a half early). The whole process of picking up and returning the car was efficient, time-saving, and simple. Excellent!
The car was very new, only 8300 miles driven. The handover and inspection were quick, very good! There is a free shuttle to and from the airport, very convenient.
The car I booked was not available, but based on my luggage needs, the company upgraded me to an SUV. From a few available cars, I chose the unlimited mileage XC60. The end result was satisfactory.
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