NATIONAL CAR RENTAL REVIEWS IN UNITED KINGDOM

Very satisfied.

We had clearly informed the rental company that we didn't need their additional insurance. Despite our knowledge, they inexplicably charged us over 100 pounds for insurance. During the pickup process, they indicated that we should pay extra to upgrade the car. We had booked a Mercedes C-Class, but when they learned we didn't want an upgrade, they gave us a Mercedes A-Class, causing a series of changes to our plans. Thankfully, the customer service at Zuche stepped in in time to prevent further losses. Overall, we're very disappointed with this rental company.

Counter staff excellet, after hours service & response to my questions on a Saturday evening were answered.

We reserved a Mercedes A-Class automatic, but the store had no stock and replaced it with a BMW 1 Series manual, which we refused. They then upgraded us to a GLB, but there was a £300 upgrade fee. At pickup, they said the fee would be refunded when we returned the car. However, at drop-off, they denied it. The inspector claimed I had signed for it, and the salesperson avoided me the entire time. The store manager brushed me off, and they refused to check the surveillance footage. Extremely poor experience.

Thank you, very satisfied.

The rental company charged additional fees during the rental process, and after returning to my country, my credit card was charged more than 400 USD. Fortunately, after a Rent-A-Car investigation, the money was refunded.

The actual car model was different.

Excellent

Great service, great car, great trip - thank you! :)

Smooth and efficient. Easy! Thank you :)

The car model received was different and significantly worse.

Excellent

However, most websites start by saying that cars can be hired from £15 a day, which a big myth. £50 is closer to the truth. This is quite acceptable to me, so perhaps the websites can happily be more truthful! The staff at the National counter were very efficient, yet thorough.

I do not know what this Price Drop Predictor is! I was not flying in to Edinburgh. I also do not carry a credit card. So I called/messaged the customer service team. I got a call back in less than 15 minutes and a young girl cleared all my doubts. I had no issues when I went to pick up the car.

There was a very long wait during pickup, possibly due to understaffing. Fortunately, during the return, there was only a short wait before someone came to inspect the car.

The service attitude was very good, and the car pickup process was very quick.

Very satisfied

I booked a gas-powered car, but was given an electric car when picking up. I requested a replacement and waited for over 4 hours to get the gas-powered car. The staff at the store were cooperative, but this is not how things should be handled. The store did not provide any compensation for this.

Fairly satisfied, the vehicle condition was good

Highly satisfied

Satisfied

Very satisfied in all aspects.