NATIONAL CAR RENTAL REVIEWS IN UNITED KINGDOM

Very satisfied.

The trip was three days to the Highlands and Isle of Skye, covering 600 miles. British drivers are indeed very disciplined, but it's true they don't slow down at turns. On those roads narrower than a two-lane road in China (often lacking a centerline), with a speed limit of 60 mph (100 kph), occasionally you'd see a fast-moving European heavy truck coming from the opposite direction. For someone used to left-hand drive and driving on the right side, it's easy to steer into the curb or ditch on the left. On the Isle of Skye, I even got two tickets in a single day. The first was for overnight parking where charges start after 8 AM the next day—the officer issued the ticket at 8:20 to meet his quota. The second was because parking on roads with double yellow lines is prohibited—foreigners commonly parked like that, and I wasn't paying attention. I confronted the officer (both tickets were issued by the same officer) and explained the official parking lot was full, and he replied bluntly, “Come back another day then.” When I mentioned I already received two tickets, he mockingly said, “Today sure is my lucky day!” I deeply regretted not responding sharply at the time. Later, I appealed online and received a response the very next day stating that since I was a foreigner visiting for the first time and might be unfamiliar with the rules, both tickets would be canceled, which did lift my spirits a bit.

Counter staff excellet, after hours service & response to my questions on a Saturday evening were answered.

Thank you, very satisfied.

The actual car model was different.

Excellent

However, most websites start by saying that cars can be hired from £15 a day, which a big myth. £50 is closer to the truth. This is quite acceptable to me, so perhaps the websites can happily be more truthful! The staff at the National counter were very efficient, yet thorough.

I do not know what this Price Drop Predictor is! I was not flying in to Edinburgh. I also do not carry a credit card. So I called/messaged the customer service team. I got a call back in less than 15 minutes and a young girl cleared all my doubts. I had no issues when I went to pick up the car.

Satisfied

The service attitude was excellent.

Very satisfied

The staff were very nice. When a problem with the car was discovered midway, they provided a replacement.

Overall, it was pretty good. Picking up and returning the car were both very convenient and quick. The car rental location is not far from the terminal exit, near the car hire area.

Very satisfied. During pickup, there were multiple car models to choose from. Insurance upgrades were introduced but not forcefully sold. After getting off the shuttle at the rental location, the staff member with a tablet started assisting right at the door without needing to enter the office. After filling out some simple information, I was taken to the parking lot to select a car.

Very satisfied in all aspects.