BUDGET CAR RENTAL REVIEWS IN UNITED KINGDOM

Good car, great price point

Great variety of offerings

Staff very helpful and friendly. Car availability very poor unfortunately.

Did not explain the car return process, and I had to pay an extra £35 because I drove for about an hour to Dublin and then came back.

Satisfied

Avoid this company! The car model provided was completely different from the one I booked. When I arrived at the store, they told me there were no Benz cars available! They downgraded the car significantly, with a big price difference, offering only old and poorly maintained cars. They didn't refund the price difference adequately—such a terrible experience!

Good.

Budget debited my payment card for nearly 400 euro which still hasn’t been returned to my account.

Convenient and efficient, accurate store navigation, reasonable pricing, very satisfied.

Excellent service.

Very efficient, the car was in excellent condition. The new models come with CarPlay and speed alerts, which are great. When picking up the car, make sure to carefully inspect the vehicle and take photos or videos of any damages.

Good. Dispute over scratch on car body was efficiently resolved after we could show photos of condition at point of returning the car.

Great - was helpful with resolving the dispute.

All good as above

All good as above

Fast pick-up and drop-off process.

Very satisfied. Initially, they only served Terminal 4, but upon hearing that we needed to go to Terminal 5, they took us there. Much appreciated.

Very satisfied, the process of picking up and returning the car was very simple.

Satisfied

Excellent.

Not very friendly or communicative. Overcharged me for damage. The rest was more or less fine.

Perfect.

Very satisfied

Overall service was satisfactory, but during pickup, the staff seemed to treat us differently. We had two families renting cars, and at first, they tried to push me to upgrade. When I refused, I ended up with a Series 1 car, which was very small and not the specified SUV model. However, my friend with the same reservation was upgraded to a Series 3 for free. The only apparent difference was that I was served by a South Asian staff member. Everything else was fine.