HERTZ CAR RENTAL REVIEWS IN UNITED KINGDOM

The company upgraded the car model to a brand-new Mercedes proactively. The store is easy to locate, and the pickup and return process is convenient.

Great service

Ease of pickup and drop-off, professional service, no unnecessary fees recommended.

The staff was very professional and did not push products. The return process was quick and hassle-free, making it a pleasant experience.

Very satisfied.

No upselling, good attitude. The only issue is that the store is located southwest of the train station, and the main road in between has been under construction, requiring detours using the ring road. The store is closed on Sundays, so I had to use the drop box.

Car was ideal for our needs and exceeded expectation

no complaints

Efficient and clear explanations.

Overall it's pretty good. The car pickup was quick, and car exchange was also relatively fast. There was no forced insurance upselling.

Extremely satisfied.

Very good, picking up and returning the car was very convenient.

Very convenient

Very good

The service was excellent and patient. On the return day, we could choose between an on-the-spot inspection or a post-return inspection; we opted for the former to confirm everything was fine before leaving. Communication went smoothly, there was no upselling of insurance, and they upgraded the vehicle model. The car was very new, and the driving experience was great.

Good service attitude.

Convenient car pickup

The service was great, and picking up the car was convenient.

The service attitude was acceptable, but the vehicle's condition was not good. The engine oil warning light was on when picking up the car, indicating low oil levels. I had to buy and add oil at a gas station myself. During driving, the wheels often slipped, and the vehicle felt unstable.

The overall service was excellent and very satisfying.

Very satisfied.