Even though I purchased the super insurance from QEEQ, I was still worried about old scratches on the paint and took photos and videos during pickup. The staff was very nice when I returned the car. Everything was fine.
A great car rental store located in the city center. The staff at the counter were very friendly, and this time they upgraded my car to an Audi Q5. Both the rental and return procedures were handled quickly. I will choose this rental store again next time I visit Montreal.
It's okay, but the time restrictions are quite strict. Returning the car more than half an hour past the scheduled time may incur nearly a full day's charge.
The car was not correct! I booked and paid for a foord explorer 7 seater or similar but only got a Jeep 6 seater. Not the same and I paid extra for 7 seater! I went back to ask the budget cars rep and he said it was a 7 seater. But it was not and they would not check it over and said there was no more cars. We had to then pay for uber trips for the 7th passenger! This is no acceptable when I booked well in advance a 7 seater for 7 passengers.
About QEEQ:9.0/10
So far since raising the complaint they have been co-operative and willing to raise the claim against the supplier budget cars. Including compensation for the costs incurred for it being incorrect vehcile. But this is only over email communication, I am waiting to see how this claim materialises.
Budget was great. We had tried to book through them initially but each time we went back to the site the price had gone up. Went through qeeq and got a good price for what we wanted.
About QEEQ:10.0/10
Qeeq worked well. Had never heard of it before so was sceptical but that turned out to be unfounded. They gave us a heads up about the hold/bond that would be required on pickup which saved us stressing about it at the time.
“Although we had to walk 15 min to pick up, we loved the car that we got for the price!”
About Budget:8.0/10
The car was great. The guy didn’t bring us our car like he did for other passengers and made us walk to get ours. Additionally, we did not get a drop off service although it was a 5 min or less drive to port and I told them I was pregnant.
About QEEQ:8.0/10
QEEQ was fine to book with. However, when I’d thought we’d booked at the wrong rental place, they offered no help in transferring the car to another location. Fortunately, we found we did book at the right place but we were annoyed that QEEQ customer service would not have been able to assist us if we had not.
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