HERTZ CAR RENTAL REVIEWS IN CANADA

We picked up the car in the city center without waiting at all. The process was straightforward. Returning the car was also very smooth—once the staff received the car, they quickly checked it and said everything was fine.

The car rental process was very smooth. The staff's attitude was somewhat casual—they seemed indifferent. On the positive side, the vehicle return inspection was relaxed, easily passed, and they didn't push insurance sales. On the downside, it made me a bit nervous, as the information provided felt incomplete—like not being informed that I need to park the car in the car rental area upon return. This is quite crucial and could easily lead to parking in the wrong spot without guidance. There were no extra charges! Initially, a $600 deposit was charged on my card, and the bill indicated $280, which scared me a bit. In the end, after various refunds for the deposit and a fuel fee pre-authorization of $90 (full tank return), the final bill was exactly what the QEEQ app displayed: $160. However, the deposit refund hasn't appeared in my bank account yet. I'll verify and review again once it arrives.

The service attitude was great, and they even upgraded my car for free.

Very good, and they even provided a GPS.

They promoted full insurance, but didn't push further after I declined. The service was good.

The car rental process was smooth, and the service attitude was excellent.

Hertz is pretty good.

Loose lot of money on charging due change of the car without my consent

I hope vehicle information can be provided in advance in the future to avoid finding out only at the airport.

Convenient and fast, with simple procedures.

Very satisfied, even with poor English, they were very patient.

Very satisfied

Hertz provides excellent service and offers a great experience.

Satisfactory

Satisfied

Everything was perfect, no extra charges or upselling.

Easy and smooth collection. Helpful staff. Nice little Toyata Corolla. Would recommend Hertz & QEEQ.

Excellent - helpful advice and smooth process

Satisfied

The process was quick and the return was also very fast. Although the winter roads were not easy to drive on, I followed the tips provided diligently, paying close attention to road signs and drove carefully. Drivers here mostly follow the rules, so the journey was smooth and safe. Returning the car was simple, and the staff had a good attitude. Just pay attention to the 'car rental return' signs near the airport. The sign texts are in dark gray, so be careful not to take the wrong lane to quickly locate the return parking area.

Very satisfied