Really happy with Budget – the service was great, the car they gave us was smart, compact and almost brand new. The staff, especially the young ladies at the counter, were super friendly and easy to talk to. The only downside was the engine struggled a bit on those 30° hills in Queenstown. Both pickup and drop-off were really easy to find though.
Pick-up and return were really convenient. Once you get to the designated spot, you just use the self-service system for both picking up and dropping off the car and then hand the keys to the counter staff, that’s it.
What I wasn’t happy with: the snow chain rental was ridiculously expensive. Back home you can buy a set for about 100 RMB, but here it’s 23 NZD (around 92 RMB) just for one day. The pricing really doesn’t make sense and feels like a rip-off. I rented them for 7 days, the weather was good so I never used them, and I basically threw away 680 for nothing.
Renting the car was super easy, returning it was just as smooth, and driving it was a real pleasure. The car was nearly brand new and handled really well.
Really good overall, staff were super friendly. The only downside was they clearly had the car type I booked, but still gave me a different MPV. Apart from not getting the exact car I wanted, everything else was great.
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