EUROPCAR CAR RENTAL REVIEWS IN NEW ZEALAND

Satisfied

The car was in great condition, it was brand new.

Overall, the experience was smooth. Since I didn't file any claims, there wasn't anything major that needed communication.

The process was smooth, and the car was in good condition.

Very good

The queue at Europcar was very long. In fact, it was the only hire car company with a queue. There was only one person working the counter so, it took almost an hour and we were third in the queue. The staff were friendly but, there was no urgency at all. To be fair to the staff, upon return, I left my mobile in the car. When I went back to retrieve it, they had it at the front desk. This was a big positive. In addition, I believe this is the first time I received the exact car that I was told I would get. This is also positive.

Overall service is good, very enthusiastic.

The Europcar Interational terminal was understaffed causing a queue of customers who had to wait for a hour. We were sent to the Domestic terminal Europcar branch because QEEQ had booked the wrong terminal. The domestic terminal staff were very helpful, even staying after closing time to ensure we were served. They kindly gave us an upgrade because of all the trouble we had gone through being at the wrong terminal

Very convenient, and the car is quite new.

Overall, it was decent. The rental process for foreign companies is complicated and requires patience for queuing and waiting.

Satisfied

Excellent service.

Your office open hours is until 2AM. In some cases it's crucial! If you supposed to be open till 2AM, you have to be open until 2AM without any exceptions.

Following the public information about Europcar open/close hours, they should be open until 2AM. We came to counter an 1:20AM and they told that we are very lucky because the office is going to be closed at 1:30AM. Didn't get the reason.. Some kind of renovation in the area and they close the area earlier. This mean that we had a good chance to spend the night at the airport in the case we spent a little bit more time at New Zealand biosecurity.

The staff lacks problem-solving skills, and even the employees moving cars mentioned that his arrangements were unreasonable.

Very good.

Pretty good, quick check-in process, but the car model was changed.

Not bad, but they changed the car.

Quite convenient.

Pretty good, but had to wait a while for the car to arrive.

The Agent at Wellington spoke incomprehensible English.