HERTZ CAR RENTAL REVIEWS IN FRANCE

The staff at the store provided excellent service with no upselling and clear explanations.

The store provides excellent service, no upselling, and gives detailed explanations.

Tout a été très rapide pour récupérer la voiture, rien à dire de négatif. J’ai finalement obtenu un véhicule Volks Wagon qui fonctionnait très très bien. Cependant il aurait été apprécié que la voiture soit propre à l’intérieur (extérieur aussi aurait été apprécié). J’ai dû laver le pare-brise intérieur tellement il était sale et même les fenêtres des portières avant.

Tout à bien été avec votre site, ça fait 3 réservations que je fais avec vous et je vous ai même référé. J’aurais voulu encore une fois réserver avec vous pour avril 2025 (Orlando) mais vous étiez plus cher que Costco.ca

Very disappointing. This was the first time I've encountered a situation where the price was increased at the last minute. Luckily, I can speak French; otherwise, I wouldn't have known how to handle the communication. I showed them my reservation, but they denied it, saying 'There's no way you got such a low price.' They insisted I pay an additional 40 euros; otherwise, I wouldn't get the car. This took over an hour to resolve. Later, with the help of the rental platform, they agreed to refund the 40 euros after the trip. Eventually, I got the car at their price. In situations like this, having a reliable platform is crucial. The rental platform was very helpful, but the whole ordeal wasted a lot of time.

I had a discussion at return, as they inspected the car and told me all is OK, then they charged me for missing fuel. I was still in airport so I went back to the office in parking and I was told indicator was missing a line. I shown them the receipt of refuelling which was consistent with the km of the rental, and told them the gun was clicking out showing full tank and indicator was probably faulty. Only after a long discussion with another employee the charge was removed from my invoice.

Very good

Fast service

The service was quite good. Due to personal reasons, I arrived at the store late and couldn't get the reserved car model. I paid a bit extra and switched to a top-spec 3 Series, which was also nice.

We booked a Volvo XC60 but were given a BMW X3 ES RK. They said it was the same, and because our English isn't great, we didn’t ask if there were extra charges. Later, we found out there was an extra charge of 600 euros for our 59-day rental. Also, after driving 2,000 km, the screen showed a warning to replace the engine oil. I feel like they gave us a problematic car. This is the first time we’ve encountered this kind of situation, and it's really frustrating. We called three times but no one answered. When we emailed, they told us to visit the nearest Hertz branch to have the car replaced. At that time, we were in Norway, but the Hertz branch in Norway told us that since the car was rented in France, the issue had to be resolved with the French office. In the end, we just kept driving that car until this trip was over.

Temps d’attente pour la récupération du véhicule raisonnable. Le véhicule était pratique.

Réservation rapide et pratique

Overall, pretty good.

Satisfactory

Professional service, new vehicles, quick pickup and drop-off procedures, convenient location.

The overall service was quite satisfactory.

Very good

We believe we were DOWN graded as we ordered Peugeot 2008 and got Seat Arena. Really disappointing car. Also the seat belt buckle was not working properly. We thought of changing the route to replace the car but we found a work around solution. Also the car made some strange noises. Also the waiting time in at the pick-up was very long.

Good and flexible

The waiting time was as expected About 30 minutes

Easy to book extremely competitive prices I’ve downloaded the ap and intent to use it in the future

The car was perfect. They try to sale us special equipment for snow which was not really needed

Pretty good, the service is very friendly.