ACE RENTAL CARS CAR RENTAL REVIEWS IN AUSTRALIA

The return process only took a few minutes. Since we were rushing to catch a flight, they dropped us off at the airport.

Overall, it was okay, but the toll management fee of over ten AUD every time passing a toll road felt a bit excessive.

We did not receive the correct vehicle that we booked and were forced to use a Mazda CX-5, which did not have enough space for the four of us with the baby car seat installed. Additionally, we were charged extra for the baby car seat, even though I had already paid for it through QEEQ. We were also pressured into purchasing insurance, as they threatened to charge a $200 withdrawal fee if we declined. As someone who works for the ACCC, I found it concerning to be treated this way by an Australian company, and I felt harassed. I have already lodged a complaint against this company for their unethical sales practices. The staff were unhelpful throughout the experience. It may be worth considering if partnering with ACE is truly beneficial for your reputation. I will be in touch soon to provide further information for our investigation.

Pretty good, the pickup and drop-off processes were simple. The car was delivered to the airport, and the deposit was refunded quickly.

Good service.

I booked a 2023 Toyota Camry (Standard/Mid-Size), but was actually given a Kia K4 (Compact). Initially, the staff said there were no Camrys available and tried to offer an old Subaru small SUV, which couldn't fit two suitcases. Only then did they switch to the Kia K4. The vehicle provided did not meet the expected model.

Very convenient.

Affordable price and good vehicle condition.

The pick-up and drop-off process was very smooth.

The drop off location was not open as their hours described which caused a massive headache and almost missing a flight

Convenient and efficient.

Very satisfied.

Check in was very easy and the counter staff very helpful. It took a bit to get thru the check-in but made sure all was good.

Overall service was fine, but the staff wouldn't allow customers to make phone calls in the store while loudly chatting themselves. Quite impolite.

Very good

Very friendly and enthusiastic service.

Fast and friendly service!