EUROPCAR CAR RENTAL REVIEWS IN AUSTRALIA

Satisfied

My English is not good, but acceptable.

Very satisfied, the process is very convenient.

Excellent service, very helpful.

The service was good, but the gas tank wasn't full. They agreed to refund me, but I'm not sure when that will happen.

The car was in great condition, and the service was very friendly.

The staff had a nice attitude, did not push any sales, and the car was a brand-new vehicle with only 3330 kilometers and no damage.

The service was smooth and efficient.

Highly satisfied

I want to remind fellow renters that during the car pickup process, it’s essential to confirm with the rental office that you’re getting the exact model you requested. Since I needed space for two golf bags, I specifically chose a medium SUV, the Toyota RAV4, when placing my order. However, after completing the paperwork and heading to the parking lot with my luggage, I saw that the car was actually a small SUV. I had to carry my luggage back to the counter and communicate with them to get it changed to a RAV4. This took an additional 10 minutes, but thankfully, the issue was eventually resolved.

Very satisfied.

The overall service was excellent, pick-up was quick, and they only asked about additional insurance once. When I declined, they did not aggressively promote extra coverage.

Great service.

Very satisfied with the service. The whole process went smoothly, although the wait time for picking up the car was too long.

Got a Chery car, spacious and great experience.

Everything was satisfactory, except they didn't provide me with a Toyota Rav4.

The service was excellent.

It was okay. They secretly added insurance without any explanation or agreement, and I only found out when they charged me after returning the car. Fortunately, QEEQ's customer service communicated promptly, and when the rental company refused to refund, QEEQ refunded the amount to me.