ALAMO CAR RENTAL REVIEWS IN AUSTRALIA

Not easy to locate the car after getting the car key

Satisfied

Very satisfied, probably because it's off-season, no need to wait in line.

Based on my experience this time, I chose Alamo primarily because of its high rating of 9.8. My actual experience matched the rating. Another reason is that both pickup and drop-off are located within the walkable area of the airport, which is very convenient. During pickup, although there was no one at the counter initially, a staff member arrived within about 5 minutes after a phone call to complete the process. There were no insurance upsell attempts, and they informed me that if any issues arise, I would need to claim with my domestic insurance company. There was no additional payment for upgraded services. The pickup spot is located in the parking lot just below the arrival level at Brisbane Airport, which is extremely convenient—just a few steps away. For drop-off, it was also inside Sydney Airport, but it's important to pay attention and not miss the correct turn. The car I got was quite new, with a mileage of 16,000 km. Although it was a small car, it came with auxiliary features like cruise control. The power was sufficient and perfectly adequate as long as you avoid gravel roads.

The reminders were clear and helpful.

The pick-up process was overly complicated and the waiting time was somewhat long.

Overall very convenient, highly recommended!

Excellent!

It's a small company, but the service is pretty good, and the car is excellent.

Very satisfied

Pretty good

Very satisfied.

Very satisfied, top-notch service

The store is easy to locate, staff are friendly, and both pickup and return processes are quick and straightforward.

Very good

The counter pickup process was simple and efficient. Great service, easy car pickup and drop-off at the parking lot. The self-service car condition inspection and upload were very effective. Highly commendable!

Very good.

Excellent

The staff had a nice attitude.