THRIFTY CAR RENTAL REVIEWS IN AUSTRALIA

The process was very smooth, but the Mazda 3 we switched to was a bit small.

Just okay.

Yes

We had some language communication barriers, which made the pickup process take a bit longer, but the car was great to use. The service was excellent. I will definitely choose this company for car rentals again in the future.

The service was excellent. They upgraded the car model and extended the return time, saving us an entire day's cost.

I booked a Corolla sedan but was given a hatchback instead, which I'm not satisfied with. Everything else was fine.

The explanation was very thorough.

Very satisfied.

Good attitude.

It seems to be the same company as Hertz, as the two stores are located right next to each other. There was no Golf model available when we picked up the car, so they showed us a hybrid 1.5T Toyota Corolla of the same class. It was a new car with only 20,000 km on it, and the driving experience was quite good, with the car in great condition. The front desk lady was very polite, and after we told her we had already purchased insurance, there was no upselling. Since the two of us had driver’s licenses from different cities, there was an additional driver fee of less than $40 total for five days. We were handed the car keys and taken to the designated spot to inspect the exterior of the vehicle. We took pictures and filmed a video around the car to check for any scratches, dents, chips, or other issues, which were recorded and reported to them immediately if found. Because we didn’t purchase the rental company’s insurance, we had to pay a security deposit of a little over $200 with a credit card. They informed us to return the car with a full tank of fuel and said to call them immediately if there were any issues. Then we were off and ready to go! After getting into the car, it took a bit of time to get familiar with everything. We used Google Maps for navigation, which worked well. Since the car had CarPlay, it was super convenient and we didn’t need to buy a phone holder. On the first two days, we drove to Melbourne city, where driving in the city center was slightly more complicated, especially at intersections where you sometimes need to make right turns from the far-left lane and wait for the horizontal traffic light to turn green. Over the next three days, we went to the Great Ocean Road via Geelong, and the drive was much more enjoyable. When returning the car, we followed the GPS to the airport, and as we neared the parking lot, we saw signs pointing to 'Car Rental'. Simply follow the signs, and you won’t go wrong.

The staff at the store were very nice. Our flight was delayed and we arrived after their working hours, but after we called in advance, the staff immediately agreed to wait for our flight and process the paperwork for us.

Very satisfied.

Excellent company

Managed to pick it up at 1 a.m., plus the parking lot has charging facilities.

Great experience, the car was in excellent condition and very new.

No qualms

No issues

It was great, smooth communication in English. Purchased full insurance at the store, and the car was parked right at the entrance.

Our flight arrived early at 6:10 AM, but the staff mentioned the booking was for 7 AM, so the vehicle wasn't ready yet. They suggested we wait at the airport. However, by 6:40, a staff member came to inform us the car was ready. The process was fast, and the car was in great condition—only around 6,000 kilometers driven. They noticed I had already purchased insurance through QEEQ and just gave me some claims tips without any upselling. Returning the car was also very convenient.

Very satisfied

Returning and picking up the car is very convenient. The credit card used must belong to the person who made the reservation. For toll fees, be sure to ask the store staff how to pay them, otherwise you may receive small fines later.