ENTERPRISE CAR RENTAL REVIEWS IN AUSTRALIA

Satisfied

I booked a sedan Toyota Corolla, but the store gave me a hatchback instead. Please note, sedans and hatchbacks are classified into different categories when booking, with hatchbacks being a lower tier. Since I had a lot of luggage, I had to switch back to a sedan. After discussing with the staff, they insisted that I booked a hatchback. I showed them a screenshot of my order and explained that, although it was in Chinese, the image clearly showed a sedan. Eventually, they reluctantly gave me a sedan Toyota Corolla, but they told me it was only because I rented it for one day; if it had been multiple days, they wouldn't have accommodated me. I'm not sure who is to blame here, but the experience wasn't pleasant. Additionally, the car's condition was one of the worst I’ve encountered in years of renting. The trunk seemed to have been in an accident, with large gaps. The mileage was near 60,000, which is quite high. The seats and door panels were filthy, with even some graffiti from a marker.

Overall satisfied, but the trunk has some issues and won't close properly. You have to push hard to get it shut.

Very satisfied.

The overall service was excellent and very convenient.

The car pickup service was excellent.

Excellent

Satisfied

Very satisfied.

The staff at the pickup counter were very easy to communicate with.

Overall, it's acceptable.

The service is fine, but the closing hours are too early.

The service was quite good and patient.

Very satisfied

Smooth service.

Picking up the car was smooth, but returning it was not. As we were approaching the airport, the car lost power. We called the store, but half an hour passed and no one came to assist us. We confirmed multiple times during the call, and they kept saying they were almost there, just a minute away, but no one showed up even after 30 minutes. We had a flight to catch, so we had no choice but to leave the car by the roadside and head to the airport. The car had issues, but we received no support.

This rental company has made two charges, but there's still no explanation of what these charges are or any corresponding receipts provided.

Efficient and straightforward.

Very satisfied, the process was quick.

The slow internet caused long waiting times in the queue.