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Last updated on: April 29, 2025
91Rental Locations
57Airport Locations
Map View of Car Rental Locations in Auckland
Ezi
8.8/10
EZU
8.4/10
RentalCars247
9.3/10
Great Rentals
8.3/10
Europcar
8.5/10
TOP RENTAL
9.7/10
Apex
8.3/10
MODE
7.5/10
Autounion
7.5/10
A Rentals
9.2/10
Thrifty
8.5/10
ACE Rental Cars
8.7/10
Mint Rentals
8.3/10
Dollar
8.7/10
AVIS
8.6/10
Bargain Rental Cars
7.8/10
YESAWAY
8.4/10
Budget
8.3/10
Yes Rentals
8.6/10
Enterprise
8.4/10
Shouqizuche
7.6/10
Discount Car Rentals
7.7/10
Hertz
8.5/10
Keddy by Europcar
9.3/10
GO Rentals
9.0/10
James Blond
10.0/10
NZ Zuche
9.3/10
Drive NZ
6.8/10
Alamo
8.3/10
TOKYO RD RENTALS
10.0/10
Ingham
6.4/10
Lovetrip
8.1/10
SNAP
8.4/10
Elite Trip
8.6/10
SCOTTIES
6.4/10
Cheapa Campa
9.0/10
Jucy
8.2/10
JD Rental
8.2/10
Firefly
8.6/10
GOLDCAR
6.3/10
AERODRIVE
8.6/10
LETZ
10.0/10
HITCH Car Rentals
8.0/10
RIGHT CARS
6.6/10
NU Car
6.3/10
apollo_motorhome
6.6/10
East Coast Car Rentals
7.3/10
ABELL
8.4/10
NZI
6.6/10
APOLLO
7.7/10
ETRIP
8.9/10
Interrent
9.4/10
britz_motorhome
8.0/10
Pure Discovery
8.9/10
Bevis Motley
Auckland
Reviewed: April 29, 2025
Diesel car, very new and fuel-efficient. Our group of 6 people managed to fit 4 28-inch suitcases, 2 24-inch suitcases, and several bags. One of the 24-inch suitcases was placed in the middle of the second row.
Hunter Pollitt
Auckland
Amelia Joel
Auckland
Reviewed: April 18, 2025
The car was a bit small, couldn't fit all the luggage.
Mabel Fielding
Auckland
Reviewed: March 14, 2025
Quite good. The vehicle was in excellent condition, and the pickup and return process was convenient and efficient. No inspection was needed upon return; they just confirmed everything was fine and it was done.
Harlan Isaiah
Auckland
Reviewed: March 4, 2025
The car was very new, and the service was excellent. Diesel Ranger, fuel price is economical.
Jennifer Wood
Auckland
Reviewed: April 28, 2025
The reservation stated it was a 2019 car, but the actual car provided was a 2017 model (with mileage already at 190,000 km). The vehicle was in poor condition, with visible wear and tear, and the left rear light was slightly damaged. The front left headlight didn’t work either. The counter staff were indifferent—after completing the paperwork, they merely pointed to the car outside without any explanation or walkthrough. The car didn't have a phone holder, the wipers made strange noises. Fortunately, this trip was mainly within urban areas; if we had driven it to more rural places, the experience would have been nerve-wracking and stressful.
Michell Pullman
Auckland
Kim Bennett
Auckland
Bowen Carroll
Auckland
Rory Walpole
Auckland
Reviewed: February 17, 2025
An excellent car rental experience—convenient, fast, and safe. There were no hidden costs or other hassles. Really fantastic!
Mamie Jonah
Auckland
Dale Clapham
Auckland
Reviewed: March 18, 2025
The overall car rental experience was excellent, and I successfully rented a car without any issues. The car was in great condition, and the staff were professional.
Rodney Elsie
Auckland
Joshua George
Auckland
Aurora Rhodes
Auckland
Marsh Price
Auckland
Reviewed: April 22, 2025
I frequently rent cars while traveling to places like the US, Europe, and domestically. This time, I went to New Zealand for a trip. I rented a car for 14 days on the South Island without any issues. However, my car rental experience on the North Island was the worst so far. When I encounter operations run by Chinese people abroad through platforms like BOOKING or others, I usually leave high ratings, but unfortunately, not this time. 1. The Toyota RAV4 is a common model on the rental car platform, with prices starting at RMB 260/day (platform rating 7.0, no Chinese-speaking staff). I chose this rental company, which charged RMB 383/day (platform rating 9.1, with Chinese-speaking staff), thinking the higher price meant better service or car condition. I was proven wrong. 2. (1) When selecting the car, I noticed it included an additional driver for free. However, at pickup, the rental company said their system didn't show this and wanted to charge NZ$10/day/person. My order clearly indicated the extra driver was included, leading to a dispute. I called the platform, and they resolved the issue. (2) At return, I confirmed via WeChat with the company that I would return the car at 9:00 AM. They replied that they start work at 9:30 AM. My order stated their business hours were from 9:00 AM to 6:00 PM. I sent them a screenshot, but they did not respond. With no other choice, I called the platform, which intervened and approved the 9:00 AM return. 3. Regarding the car condition, the vehicle I rented had 100,000 km on it (which I can understand). However, the tire condition was terrible. The tread was worn down to the wear indicators, and there were numerous cracks. Considering New Zealand's higher driving speeds compared to China, poor tire condition poses a serious safety risk.
Cynthia Camp
Auckland
S.Chaklasia
Auckland
Reviewed: November 25, 2024
Very bad customer service. Rudeness and don’t care for customers. Two guys didn’t know English and one guy knew English but was so rude and lazy also don’t know what he is doing. Behaving like small kids.
Jack Yeates
Auckland
Y.D.
Auckland
Saxon Dulles
Auckland
A.Orlov
Auckland
Reviewed: March 15, 2025
Your office open hours is until 2AM. In some cases it's crucial! If you supposed to be open till 2AM, you have to be open until 2AM without any exceptions.
George Anthony
Auckland
Reviewed: February 23, 2025
Overall, it was decent. The rental process for foreign companies is complicated and requires patience for queuing and waiting.
Andy
Auckland
Reviewed: February 20, 2025
The Europcar Interational terminal was understaffed causing a queue of customers who had to wait for a hour. We were sent to the Domestic terminal Europcar branch because QEEQ had booked the wrong terminal. The domestic terminal staff were very helpful, even staying after closing time to ensure we were served. They kindly gave us an upgrade because of all the trouble we had gone through being at the wrong terminal
Auckland
Reviewed: February 18, 2025
The queue at Europcar was very long. In fact, it was the only hire car company with a queue. There was only one person working the counter so, it took almost an hour and we were third in the queue. The staff were friendly but, there was no urgency at all. To be fair to the staff, upon return, I left my mobile in the car. When I went back to retrieve it, they had it at the front desk. This was a big positive. In addition, I believe this is the first time I received the exact car that I was told I would get. This is also positive.
Astrid Owen
Auckland
Reviewed: April 19, 2025
The owner is friendly, and the pick-up and drop-off procedures are very quick.
Armand Church
Auckland
Reviewed: March 9, 2025
Very polite and also shared some tips on local driving considerations.
K.Martin
Auckland
Reviewed: March 1, 2025
Car meet our expectations and Top Rental Consultant was friendly, helpful and professional . Would recommend TOP RENTAL
Everley Burke
Auckland
Renee Adolph
Auckland
Isabel Jim
Auckland
Elroy Violet
Auckland
Reviewed: March 20, 2025
The service was great with no unpleasant experiences. The car rental and return process was simple and efficient.
J.Henry
Auckland
Reviewed: February 16, 2025
Waited a bit for them to sort out my originally requested vehicle however the one they gave me was just as good if not better.
A.Jones
Auckland
Ruby
Auckland
Reviewed: November 16, 2024
Unhelpful staff! Given booking was done through a third party QEEQ and Apex both denied being able to help with a very simple alteration in plans once payment had been taken. I would never recommend using this platform again.
Boyd Nichol(s)
Auckland
Megan Marjory
Auckland
Jennifer Sapir
Auckland
Reviewed: February 12, 2025
Overall service was satisfactory. The car was relatively old, had high fuel consumption, and the air conditioning and engine power were insufficient. Pickup and return processes were convenient.
Darcy Hill
Auckland
Mike Sally
Auckland
Reviewed: December 9, 2024
Excellent service, with pickup and drop-off provided. No hidden fees or aggressive insurance sales during the rental process.
G.Lee
Auckland
Reviewed: April 3, 2025
Car was fine. Staff member at checkin was distracted by a personal issue so process was not as smooth as it might have been.
G.Ferguson
Auckland
Reviewed: March 27, 2025
The car was adequate had some bumps and scraps on the back fender, no cruise control on the model I pick up, how the hybrid was good on fuel for the expense fuel prices in NZ
Blake Morton
Auckland
Reviewed: March 12, 2025
The service was decent, but the car was too old and lacked power. However, it was very fuel-efficient. Various warning lights kept flashing during the trip, and it was impossible to reach the rental company after their closing hours. QEEQ provided great service and quickly helped us get in touch. The rental company responded saying there's no issue and not to worry about the warning lights; just keep driving as usual. Anyway, we managed to drive for three days, covering nearly 1000 kilometers, and refueled twice, costing about 200 dollars.
Alan
Auckland
Reviewed: January 28, 2025
Cars are old and worn out...mine was a hybrid with 200,000 km on it...no wonder the battery was useless
Jill
Auckland
Reviewed: January 27, 2025
The car was fine , not pristine but I was happy with that Thehand over was very rushed as staff wanted to leave for night . A few things were slightly tricky , no manual provided couldn't get bonnet to open to refil washer fluid Had trouble finding fuel cap cover lever first time Was a bit concerned as a solo female dropped her car off just before closing and a large family with young kids also and were told no shuttle available and they were closed. Foreign travellers and left high and dry with no ability or numbers to call for taxi etc and staff not interested to help. I also had trouble with pick up from airport as my flight in was a little late but luckily they did or I would have been scuppered. Im senior and NOT a techy person and had only data on my phone !!!. The shuttle driver was very helpful for me nut not for the other customers. I felt really sorry for them as the actual place is quite far from airport , on an Industrial estate and relatively isolated from public routes etc
Elma Ferdinand
Auckland
Lewis Bartholomew
Auckland
Lionel Johnson
Auckland
Reviewed: January 17, 2025
The staff at Tianyi Car Rental Company have excellent service attitudes. They set up a group chat in advance to provide advice and tips for using the car. When picking up the car, they showed a video about driving in New Zealand, which was very straightforward and helpful.
J.Hawkins
Auckland
Reviewed: January 16, 2025
Rental was quick and simple. Only issue was car was not what i booked snd was a slightly smaller car. With 2 people that was not an issue but the only car they had for me was a car - a Prius, i hate. A car that is mostly used by taxi’s and caused me a lot of jokes. Not good.
Frederica Anne
Auckland
Reviewed: December 12, 2024
Very good, the staff was welcoming and enthusiastic.
Mike Sally
Auckland
Rod Murray
Auckland
Diana Bert
Auckland
Beryl Wollaston
Auckland
Reviewed: February 7, 2025
Convenient and efficient. Pickup and drop-off are at the same location, and both domestic and international pickups and drop-offs are possible.
Pamela Douglas(s)
Auckland
Reviewed: February 3, 2025
Very satisfied, no issues even with picking up the car earlier than scheduled.
Myrna Monroe
Auckland
Crystal Constance
Auckland
p.fairey
Auckland
Catherine Connor
Auckland
Reviewed: January 29, 2025
Except for not providing the pre-selected car model, everything else was great, and the deposit was refunded promptly.
Ward Wood
Auckland
Rosalind Black
Auckland
King Ford
Auckland
Marvin Curme
Auckland
Reviewed: January 26, 2025
Although the staff are foreigners, the service is excellent and the staff are very nice.
Harry Dorothy
Auckland
David Noah
Auckland
Reviewed: November 6, 2024
Very satisfied, quick pick-up process and excellent full insurance service.
Tyrone Tobias
Auckland
M.Pronk
Auckland
Reviewed: March 20, 2025
There was a bit of waiting as one person was service and the customer before me had booking issues and wrong card. But when it was my turn every thing went quick and smooth.
Auckland
Kirk North
Auckland
Reviewed: February 17, 2025
The process was very straightforward, much faster than the company I used before.
Roderick Crofts
Auckland
Auckland
Reviewed: March 20, 2025
At the collection for the car there was no upselling and no mention of insurance, which could have saved us a lot of money
Cleveland Simon
Auckland
Gilbert Amelia
Auckland
Borg Joyce
Auckland
E.Beeman
Auckland
D.Brinkman
Auckland
P.Beasy
Auckland
Reviewed: March 1, 2025
Vehicle was adequate for what we needed. Drove very well. Counter staff were excellent, friendly.
Irene London
Auckland
Odelette Effie
Auckland
Kate
Auckland
Reviewed: January 29, 2025
The staff members were polite and made the all the processes easy and stress free
Edgar Dewey
Auckland
Pandora Harte
Auckland
J.Henry
Auckland
Auckland
Reviewed: January 26, 2025
Car underwhelmed and was very old, not that great to drive. Service was pretty good from the team other than the fact we weren't able to get a different car.
Alice Philip
Auckland
R.SUMNER
Auckland
Reviewed: February 28, 2025
Mystery car was a 2024 Toyota Yaris hybrid Excellent
C.Bennett
Auckland
Reviewed: February 24, 2025
Make sure you take plenty of pictures even if the damage seems very superficial . Pay by particular attention to any small chips on windscreen
Doris Ingersoll
Auckland
Reviewed: February 9, 2025
Quite average. Apart from the convenience of pick-up and drop-off locations, there's no difference from a small car rental company.
Jo Carey
Auckland
Baldwin Johnson
Auckland
Reviewed: February 5, 2025
The car was in great condition and even came with a charging cable, allowing for home charging. Super convenient!
Susie Hudson
Auckland
Yvette Haydn
Auckland
Reviewed: February 17, 2025
Chinese language service is quite convenient. However, they promised to confirm in advance for after-hours returns, but no one was available when returning the car. I had to try my luck at another return location, luckily there was staff on duty.
M.McNickle
Auckland
Auckland
Reviewed: January 8, 2025
It was OK. Car was slightly smaller than what I expected. Off airport wasn’t actually that convenient really.
NM
Auckland
Reviewed: February 20, 2025
Decent people, but I guess you get what you pay for. Quite old car. 165K on the clock. Was actually younger than the first one they offered us. 3 different brands of tyres on, all quite worn. No car guide or manual.
Parker O'Connor
Auckland
Janet Bob
Auckland
Zara Hodgson
Auckland
Martin Richardson
Auckland
Reviewed: July 28, 2023
It's been half a month since I returned the car. There was a small scratch on the front bumper. Initially, they estimated the cost to be between 100 to 200 NZD and said it would be settled within 5 to 7 working days, after which the remaining deposit would be refunded. So far, I have no idea how much I have been charged, they haven't sent me an invoice, and my deposit of over 3000 NZD hasn't been returned!
Lynn Surrey
Auckland
Reviewed: February 23, 2025
Booked the wrong airport and misunderstood insurance terms.
Gabrielle Tuttle
Auckland
Florence Tennyson
Auckland
Reviewed: October 16, 2024
The service was excellent, professional, and considerate.
Suzanne Clarissa
Auckland
Reviewed: October 5, 2024
Excellent and very professional, made us feel at ease.
Renata Oliver
Auckland
Reviewed: August 10, 2024
The pick-up and drop-off process was very smooth.
TJC
Auckland
Reviewed: February 21, 2025
Easy rental experience. Getting the shuttle was tricky but this was more lack of signage at the airport.
R.Olson
Auckland
Reviewed: February 20, 2025
The counter staff were great. The car was old, stinky, and had some mechanical issues.
Stacey
Auckland
S.Clements
Auckland
S.Tipene
Auckland
Reviewed: November 10, 2024
Van was disgusting and they just ignored us when mentioned. Dont use them.
Robin Darwin
Auckland
Tom Cotton
Auckland
Pek
Auckland
Reviewed: January 22, 2025
This is a beautiful vehicle, so modern yet with plenty of space for families. absolutely loved it!
Theresa Crane
Auckland
Reviewed: August 16, 2024
The car model was not fixed, which is not very convenient.
Isabel Grace
Auckland
J.Henry
Auckland
Reviewed: February 16, 2025
Great vehicle. Very spacious and clean car. Definitely recommend for a big family like ours.
S.Ah You
Auckland
Reviewed: January 24, 2025
I was told at the counter that I was upgraded due no rav4 yet felt like I was downloading and paying too much for the Subaru outback
H.Wee
Auckland
Reviewed: September 4, 2018
Like: Upgraded to Ford Forerunner
Excellent GPS
Dislike: Boot operation a bit cumbersome. Need to manually lock. Big boot with no cargo net. So luggage got slides around a fair bit.
J.Henry
Auckland
Steven Leopold
Auckland
Reviewed: February 2, 2025
The service attitude is good. The staff were fairly polite, but the rental and return locations are inconvenient, especially the return location, which is too far from the airport. If you're catching a flight, you'll need to allow an extra hour.
Sally Austin
Auckland
Reviewed: November 8, 2024
The exact same model as booked, easy to find the store.
Penny DuBois
Auckland
Reviewed: November 1, 2024
The location is a bit far from the airport, but they provide shuttle service. The vehicle was new and got a free upgrade to a RAV4.
Magee Cooper
Auckland
Eileen Doherty
Auckland
Reviewed: January 13, 2025
It was an excellent experience, with convenient shuttle transfers for both pickup and drop-off.
Astrid Owen
Auckland
Reviewed: December 31, 2024
Very satisfied, the customer service proactively contacted me before both pickup and drop-off. The car was excellent too.
Dominic Palmer
Auckland
Reviewed: February 18, 2024
The service was enthusiastic, they proactively asked about our arrival time and arrived at the airport early to pick us up. Very efficient and the paperwork was easy to handle.
Meredith Flynn
Auckland
Reviewed: November 29, 2023
Overall service was excellent, exceeded expectations, very satisfied with this car rental
E.Young
Auckland
George Dorbolo
Auckland
Auckland
Reviewed: April 27, 2021
Great value and friendly and helpful staff. Deliver vehicle directly to the airport but need to complete all of the paperwork online before arrival.
ADC
Auckland
Reviewed: December 6, 2020
We randomly received ford focus. We expected too much but got disappointed. There was a prompting reminder that the car needed a maintenance. We felt it because even we were just 2 riding the car, it was difficult to drive. It felt like we have heavy luggages inside. The aircon is not working working not unless you turn the fan to level 4. This must have not been the case if they were maintaining their cars properly.
C.W
Auckland
Reviewed: January 9, 2020
Many rubbish were hidden in the front door where storage the bottles. Fuel was shows full on pick up but drop too fast! When I refill to full, is last much longer. So i pretty sure the previous didn't fill the car to full!
Steven Bush
Auckland
Reviewed: November 12, 2024
Excellent service! When booking, it mentioned a 2019 model, and I was worried it might have high mileage. But at the store, they gave me an almost new car with only 4800 kilometers.
Andrew Robinson
Auckland
Reviewed: September 8, 2024
The car pick-up process was smooth. I bought full insurance directly at the store, and the car was in good condition.
Arlen Tracy
Auckland
Reviewed: March 15, 2024
Excellent! They upgraded the vehicle for free, and the car was very new with just over ten thousand kilometers.
A.Jackson
Auckland
Reviewed: February 27, 2024
Had to wait over an hour before a vehicle was available, but when one was Available, it was a nice upgrade. The return was a nightmare, with no place to refuel nearby, and access at the Auckland International terminal very digfficult to find and very poorly signposted.
Adarsh Mehta
Auckland
Reviewed: January 13, 2024
The car exceeded my expectations. Very very good. The Alamo pickup counter guy was also pretty damn helpful. The only Major Issue I had was a lack of proper Exact directions on WhatsApp or Google Maps for the Pickup and Drop off location of the car parking spot (exact), as it was very difficult to carry our luggage here and there whilst picking up because we could not easily find the car due to some confusion. But great service in every other aspect. Wonderful. Keep it up! :-)
Lena Bryce
Auckland
Martin Richardson
Auckland
Rod Black
Auckland
Pag Christiana
Auckland
Reviewed: December 31, 2019
There was a car to pick us up at the airport, and the rental process went smoothly.
Lillian Scripps
Auckland
Auckland
Reviewed: April 1, 2020
Excellent money saving deal. Got a fairly new vehicle. Was a very economical trip.
H.Pipe
Auckland
Jon
Auckland
Reviewed: March 13, 2020
It was my first Global Roaming call to ring for their shuttle and slight language difficulty was overcome because the driver recognised us on his arrival at the airport
J.Owen
Auckland
Reviewed: March 11, 2020
Collected from airport ok but I felt rushed during checkin procedure
Maurice Edie
Auckland
Reviewed: August 5, 2024
The staff in New Zealand were very friendly when I picked up the car and quickly completed the rental process for me. Returning the car was also very fast and convenient—just handed the keys directly to the staff at the store. The staff thoughtfully arranged a car to take me to the airport. This trip was very enjoyable.
Bernard Sara(h)
Auckland
Harlan Isaiah
Auckland
Reviewed: February 29, 2024
On the day of arrival, we couldn't get ferry tickets. They helped us modify the rental service, so we rented the same model from SNAP on both North and South Islands, as we were already familiar with it.
Ivan
Auckland
Reviewed: February 28, 2024
They are okay. A bit passive aggressive. Insurance issue wasnt entirely their fault but this should be clearly communicated to the customer. Got told there was a disclaimer in their PDS. Ask them to show me and took them 15 minutes to find. So if it takes them that long to locate the fine print. Image how long for your average customer?
Roberta Walton
Auckland
Reviewed: February 21, 2024
The pickup point is 5 minutes away from the airport. We had to call three times and wait for 45 minutes before getting picked up! Meanwhile, other rental companies' cars came and went three or four times! The vehicle was very old, with over 130,000 kilometers on it. They also did not provide a phone mount.
Neil Margaret
Auckland
Elmer Frederick
Auckland
Auckland
Reviewed: January 17, 2020
The company is a fraud!!! No one answered my calls and they did not provide the car even if I paid it in full in advance! They have no counter and no one answers at any of the phone numbers!
Xenia Browne
Auckland
Reviewed: September 21, 2023
It's a small company. Although the pickup and drop-off location was supposed to be Auckland Airport, you actually have to go to a store about 3 kilometers away to get the car. There is no counter at the airport, and you need to call the store yourself upon arrival, which is very troublesome if you don't speak English. They don't open before 9:00 AM, so if you arrive at the airport before then, you need to take a taxi yourself. We spent a total of $28 on taxi fares for a round trip. Once there, you have to get the car keys yourself, and there are no staff on site to guide you through the car inspection. We didn't even know what type of gasoline to use at first. The car was very old, made a lot of noise when driving, and had an unusually high fuel consumption. We used 23 liters of fuel for just 170 kilometers! When we got the car, it wasn't fully fueled; it was almost empty. Returning the car required it to be at the same fuel level, which we had to estimate ourselves. The deposit was a surprising $2000, and they didn't specify when it would be refunded. Overall, the experience was very bad.
Hannah Laurie
Auckland
Reviewed: August 18, 2023
The provided vehicle was somewhat old. It broke down on the road once, and they had to send a repair person, which delayed my trip. The window controls had issues, and the automatic doors would occasionally fail to close. Overall, the experience was mediocre. I recommend renting from larger companies when traveling, as an older car can significantly disrupt your plans.
Eve Crowhurst
Auckland
Auckland
Reviewed: January 14, 2020
The guys at Auckland could have been a bit more pleasant to deal with. Everything else was great.
P.Holtzhausen
Auckland
Reviewed: November 21, 2019
This was an older car but suited our requirements exactly. It was cheap, clean and performed very well. The person at Scotties who we dealt with was very efficient, reasonable and pleasant. I will certainly be making use of their services when next I travel to NZ
Rachel Lucia
Auckland
Maxwell Carpenter
Auckland
A.Tuckey
Auckland
Reviewed: December 8, 2022
The Jucy staff were friendly and helpful in organising to get the car after hours (due to delay at the airport). Pickup was really efficient. There were 2 downsides: (1) the car itself: it was a bit old and the air-conditioning didn't work. (2) the after hours drop off and keybox location wasn't clear.
Auckland
Auckland
Blake Morton
Auckland
Joanne Spencer
Auckland
Reviewed: January 7, 2018
Excellent staff, enthusiastic, polite, and attentive.
Geoffrey Fanny
Auckland
Adonis Stella
Auckland
Reviewed: August 24, 2019
The car was delivered to the hotel a day in advance. They brought both a child seat and a booster seat for me to choose from. Very good service.
Abraham Bronte
Auckland
Reviewed: February 24, 2019
Simple rental procedure, pickup at the airport.
Bella Hamilton
Auckland
Reviewed: January 25, 2019
No professional inspection was performed during pickup and drop-off. The car model was old and worn out. After confirming and signing the return with the customer, they unilaterally requested the customer to pay a cleaning fee without any proof, lacking effective communication and basic respect for the customer. This was a very poor experience.
Roxanne Bacon
Auckland
William Austin
Auckland
Auckland
Reviewed: February 5, 2020
Their pickup counter staff are horrible! He requested 50 NZD bribe!
Auckland
Y.Cheung
Auckland
Reviewed: March 3, 2020
The address and phone no. shown on the map is wrong. We couldn’t contact the car rental company with phone then we walked there. However, the office has moved to another place which we couldn’t reached there easily. TERRIBLE. The staff there is good but only one staff is not enough to serve all the customers at the same time. So, we spent some time in picking up the car and even drop off. The car condition is good. Nice!
L.Davis
Auckland
A.REVILLA BRIONGOS
Auckland
Reviewed: February 4, 2020
Aerodrive is a great company with a great staff!!
M.I. Abdul Mutalib
Auckland
Reviewed: January 28, 2020
Good car although slightly less than what i expect. The reception was very helpful.
Y.Mitani
Auckland
Reviewed: October 24, 2019
カウンターの方は親切で、つたない英語でも笑顔で対応してくれました。 レンタカーを返しに行った時に、入り口に停めたら、空港への送迎ドライバーに「ここに停めないで戻して」とまくしたてられたが、受付してくれた優しいスタッフは、ここでいいよと簡単に対応してくれました。
Auckland
Reviewed: September 17, 2019
Car didnt appear to have been cleaned, it had been previously damaged and marked and these had not been repaired. The boot did not operate correctly. GPS was not current, returning the vehicle would have been extremely difficult without our own phone and google maps.
I.Siangjaya
Auckland
Reviewed: January 30, 2020
the staff are very friendly, the car is in good condition, the location is easy to find. thank you
Hazel Cook
Auckland
Reviewed: January 19, 2020
I understand that renters need to keep the seats clean, but requiring us to clean the floor mats before returning the car is unreasonable. It's like being asked to wash the dishes after eating at a restaurant. The car rental company should be responsible for cleaning their vehicles.
Guest
Auckland
Scoot
Auckland
Reviewed: June 20, 2019
The staff were friendly and great. Excellent value for money.
P.Owen
Auckland
Reviewed: May 17, 2019
The staff at Hitch were very efficient and helpful.For $24 per day the vehicles were brilliant.
A.Twitchen
Auckland
Reviewed: May 3, 2019
The first car , that had an issue was changed immediately without any fuss. Late arrival was also easily accommodated.
Auckland
Reviewed: January 3, 2020
!!!!!Poor service from hire car company. Car had old bottles and other customers paperwork (from May 2019) in it. Was supposed to be full to full but wasn't. Phone charger didn't work. Satnav was in Japanese (for japan) but couldn't be switched off so had a running Japanese dialogue. But worst was that the renter announced as we left that he would not be there on the day we drop it off, so we had to arrange our own taxi (at our expense) to the airport! It was not clear where to leave the key, I still haven't had confirmation that all was ok (despite leaving a note and emailing them) and not be able to confirm that our deposit would be refunded. We were supposed to be using the same company (spicy cars) when we come back to the north island but plan to cancel.... poor service.
Auckland
Tanya
Auckland
T.Tran
Auckland
Harry Dorothy
Auckland
Reviewed: July 23, 2019
A small car rental company, the receptionist was an Indian with a heavy accent, which made it hard to understand. This caused significant issues. Of course, part of it was my fault too. The issues were resolved quickly on-site, but post-trip handling was very slow. There was a discrepancy between the credit card bill and the actual amount charged (undercharged by a few dozen), leading to a long delay in my insurance claim.
E.Burrus
Auckland
Reviewed: December 9, 2019
Car had 151,000 miles on it. Too many dents/scratches/scrapes/stain to document. Radio didn't work well, needed new windshield wiper blades, it smelled very musty/damp. It didn't break down during our three week rental so that is good.
M.Khairil
Auckland
Reviewed: December 26, 2019
The staffs there were great! But the condition of the vehicle wasn’t really that good. Cobwebs formed up and spotted all around the car. Had a problem with the driver‘a car door.
Beatrice Juliet
Auckland
Reviewed: December 12, 2019
A tall lady at the rental company insisted that I pay for insurance, otherwise she would not hand over the car. I refused to buy it, explaining that I had rented a car for 15 days on the South Island without purchasing their proposed insurance. She brought another lady to persuade me, but I continued to emphasize that the contract allowed a pre-authorization of 5000 NZD on my credit card for any accident costs. They still refused to hand over the car. We were stuck for 3 hours. Finally, I called the domestic customer service of the rental company, and they negotiated to follow the contract. Then they asked me to pay 25 NZD for a gas canister. I pointed out that during my 15-day rental in Christchurch, this fee was not charged. Why is this fee not included in Auckland when it's the same rental company? They eventually removed the gas canister and gave me the car key. Their attitude was very poor. I want to know if the motorhome rental includes the gas canister or not and request a refund of 25 NZD. A special mention to the young man who attended to us during the car return process; he was enthusiastic, professional, and patient. If I had met him during the pickup, things wouldn't have been so troublesome.
Jill Morrison
Auckland
Quintina Armstrong
Auckland
Deborah Joshua
Auckland
Barry Bobby
Auckland
Auckland
Reviewed: November 12, 2019
The front desk staff was quite unpleasant through the experience and continually told me that I needed the more expensive insurance even though I consistently told them I didn’t want it
Constance Antoinette
Auckland
Andrew Robinson
Auckland
Reviewed: April 13, 2019
The car was old and the return inspection was thorough. We were in a hurry to catch an early flight, and they mentioned a small chip on the windshield. We couldn't have done such a detailed inspection when we picked up the car. Later, they checked their records and found it was from before, which made us very pressed for time.
B.Stamenkovic
Auckland
M.Korewha
Auckland
Reviewed: August 16, 2018
Like: Friendly staff, quality customer & professional service, free transport available pick up & drop off customers helpful staff, great vehicle at affordable prices. Thank you to the team & look forward to using Easy car rentals in the future. Kind Regards,
Michael.S.
Auckland
Reviewed: September 23, 2019
The car was not roadworthy. It had 140,000 km on the clock - and was a piece of junk. I thought that I was hiring a new or near-to-new car but instead got something that was close to a coffin on wheels.
Auckland
Reviewed: June 1, 2019
They use new 2018 mx5 pictures on website but hire 2008 mx5 to me emmm
Marian Jessie
Auckland
Reviewed: March 17, 2018
Although they didn't receive the order from QEEQ, their attitude was excellent. When I couldn't find the pick-up location and called for help, the staff came out to find me. I must say, top-notch service.
Alvis Bert
Auckland
Reviewed: October 13, 2015
The company is managed entirely by an elderly lady. Overall, it's quite good.
Amy Jordan
Auckland
Reviewed: October 13, 2015
The actual car rental provider was not Abell, not sure why.
Kent Stephens
Auckland
Reviewed: November 11, 2018
The location is incorrect, almost missed the flight. There were visible cracks on the windshield while driving on the highway.
Vic Ezekiel
Auckland
Cornelia Palmer
Auckland
Reviewed: August 29, 2018
Using Apollo's pricing to enjoy Hertz's cars and services provides good value for money.
Sandy Madge
Auckland
Reviewed: October 23, 2017
This company operates with Hertz at Auckland Airport, but the signage is unclear.
Colin Shelley
Auckland
Ivan Keppel
Auckland
Reviewed: June 25, 2017
Picked up the car at the airport, the booking showed Apollo company, but there was no such company at the airport. Searched for a long time and couldn't find it. Later discovered through online research that this company is the same as another company, so we managed to locate it.
Athena Zechariah
Auckland
Reviewed: December 10, 2017
Both picking up and returning the car were very convenient. Communication was timely. One month after returning the car, there were some follow-up issues, and the car rental company helped to handle them. It’s still being processed... I am speechless about the reporting behavior in New Zealand.
D.Tutaki
Auckland
Reviewed: November 14, 2017
Like: I loved the car, excellent service, recommend to everybody
Dislike: There was nothing wrong
S.HASSELSWEILER
Auckland
Reviewed: February 27, 2019
Small car but just great for this trip. Low fuel consumption.
Jacqueline Huggins
Auckland
Reviewed: May 25, 2018
They claimed to upgrade me to a business car, but it turned out to be an old Japanese model without an electronic lock.
Dinah Faulkner
Auckland
Reviewed: February 16, 2018
On the day of returning the car, we were in a rush to catch a flight. The owner said we had to return the car to another location and cover a $40 NZD fee. There was heavy traffic, and we arrived at their office at 8:45. The owner wasn't back yet and said they opened at 9. I was a bit frustrated, but eventually, the owner went out of his way to find a nearby repair shop's Indian worker who drove us to the airport. We managed to check in on time, and we were grateful for that.
R.Snel
Auckland
Reviewed: January 8, 2018
Like: We rented the car for three weeks for about 450 euro and felt it was very good value. The car was very new with low mileage.
Dislike: We mixed up the company name with a similarly named company ezirentcarsand went there by mistake hence the delay in picking up.
A.Gale
Auckland
Reviewed: January 1, 2018
Like: It all went really thanks
Dislike: Not easy to find what happens after you arrive at the airport and have to arrange pick up
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