unclear as to where or how to get the transfer bus when found after a phone call ,then quite a wait for it to collect us, then a very long wait to book in to collect the car, collection/booking in process unclear and a very aggressive attempt at upselling by the staff
No location to arrange pick up. After tracking down a phone number we found out it had been changed a couple of months ago. On arrival at the company we had to wait over an hour to get the vehicle as only one person was serving despite about 6 on site. The car was bumped, scratched and dirty outside.
“Lovely car, great value for money. Pick up is by shuttle bus.”
About AMIGO AUTOS:7.7/10
The pick up was very difficult as I had received no map or directions and I didn’t know there was a shuttle bus. I used a taxi, who also struggled to find ‘Amigo Autos’ as it was inside a car rental building called OK Car Rentals (confusing).
About QEEQ:10.0/10
Very good booking experience.
However, a set of directions explaining how to get to the rental centre for pick up from the arrivals terminal would have been helpful.
Location of pick up at Alicante airport is a bit difficult. Once found, we had to wait a bit for the mini bus. The mini bus took up straight to the door to be greeted by a gentleman who told us to go and get a ticket. Check in was smooth and straight forward. No hard selling!! Which was a major bonus. Car was in great condition, practically new. Would recommend.
About QEEQ:10.0/10
Booking process smooth. Documents received almost straight away. Have beefed with them since.
“Didn’t know what to do or where to go on arrival and no one mentioned about dropping the car off at”
About AMIGO AUTOS:6.7/10
No information on where to go when you arrive everything on documents in Spanish
Had to walk around asking other car rental places what to do and where to go
Renting was ok although it took 30mins for the shuttle bus to arrive and 1h for the guys to give me a car, there was a long cue and I think it was managed poorly in terms of personnel, time, and space (too crowded).
Love the car, customer service disgusting, made us wait over 1 hour for the keys when they where already in the office waiting to be given to me, tried selling me more insurance and tried scaring me just in case I crash. Need signs outside their company so you can find the place.
The pick up location is extremely difficult to find. There is no sign up whatsoever for Amigo. This needs to be addressed urgently as we spent over an hour trying to find it.
Location was not clear when booking. Required a shuttle bus which was not sign posted. Took over and hour to find and I ended up requiring a taxi. Terrible that this was not made clear at booking. Booked from malaga airport.....Not located at airport at all!!
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