BUDGET CAR RENTAL REVIEWS IN SPAIN

The car rental company at Barcelona Airport did not have the reserved seven-seater SEAT ready, and it took too long to find an alternative model.

Very satisfied.

The staff was professional.

Todo perfecto

Todo fácil y bien

No hard sell on insurance, and the staff had a great attitude.

Terrible experience. The headlights did not work, and the engine noise was as loud as a tractor. By the third day after picking up the car, it became unbearable. I called to request a replacement vehicle but couldn't get in touch with BUDGET. Even using a local phone to contact roadside assistance, no one answered. I have no idea how this company got a 9.2 rating. When I returned the car at 4:30 pm, which is still within working hours, no staff were around. Budget was extremely disappointing.

Error en factura en número de km, se ha mandado incidencia.

The store was easy to locate. They tried to upsell a lot of extras like roadside assistance, but these could be declined. Vehicle maintenance was poor—after driving less than 200 kilometers, the AD Blue warning light came on in the diesel car.

The service was satisfactory, and I felt reassured after purchasing full insurance.

El coche estaba bien ,

Facil la reserva .

Good service, reasonable price, smooth pickup and return process, no unreasonable strictness.

Quick and efficient. If you mention that you purchased insurance on the platform, the staff won't waste time trying to upsell. The return process is also very smooth.

Staff were helpful. It was not clear that car hire was not based at the airport and the directions for the bus were not accurate so we wandered around the airport searching for a while and then had a 20 min wait for a bus. Unsure if this is a QEEQ or Budget issue.

Overall, very good!

Car was a fairly new with a good spec. I couldn't have expected any more. The only issue I would raise is that the Budget booking information stated that they require an International Driving Permit. Even though the UK gov website said it wasn't required by law, I got one just in case . It wasn't requested at pickup.

QEEQ communicated very well and I would use them again.

Standard service without excessive promotion of additional insurance.

Budget is pretty good. They asked once about insurance, and we said we don't need it, so there was no upselling. The car had some scratches and dents, which were pointed out during pickup. During return, the staff inspected the car condition and checked the fuel receipt. Everything was fine.

Nice car, lots of unlisted scratches but they dont seem to care when you return the car which I found surprising (I had taken loads of photos and videos to prove they were there before my rental just in case but it wasnt necessary). Super slow/insufficient staff at check in and pickup is far from the airport and not well indicated at all.

Have been using QEEQ for years and still generally happy with it although in this instance the "Pickup in terminal" filter obviously didnt work.

I returned to the desk when I discovered there was additional damage on the car at pickup. This is quite a long walk back into the terminal. Agent at the desk was dismissive, told me it was minor and that it was "impossible" to add the additional damage onto my rental agreement, and that it should be reported when I drop the car off. There was no one to report it to when I returned at the end of my trip. Received an email a few days later attempting to charge almost £200 for damage to an alloy wheel which was there when I picked it up. Luckily I had pictures but it took a very long phone call (over 40 mins on hold) and further emails to resolve the issue and cancel the damage charges. Avoid Budget in Palma!

When I arrived at the store, I was informed that I needed two credit cards under my name. Since I only brought one, I was forced to pay an additional 20 euros in rental fees.