HERTZ CAR RENTAL REVIEWS IN SPAIN

After picking up my luggage, I could immediately see the car rental counters. You need to take a number at the storefront and wait for your turn to proceed with the rental. The entire process was very smooth. After mentioning that I had purchased QEEQ's insurance, they just informed me that I would be responsible for any issues and did not try to upsell additional insurance. The deposit was 300 euros. The car I received had several scratches, but the rental company emailed a report listing all the pre-documented scratches. When picking up the car, I compared it against the report and was advised to promptly report any other issues to the staff. For the car return, simply navigate to the terminal and pay attention to the 'car rental' signs near the airport. Just follow the signs, and everything will be fine.

Very satisfied.

Very satisfied

When picking up the car, I accidentally left my wallet at the service counter. I tried contacting the car rental company through QEEQ customer service but couldn't reach them. Thankfully, the rental company reached out to us proactively, and I got my wallet back. Big thumbs up to them!

They required us to purchase roadside assistance, claiming it was mandatory for entering France.

Excellent

I rented a car from Hertz for my trip through Spain and Portugal, covering over 3000 kilometers, and I was very satisfied. At first, I couldn’t find a document due to my own mistake, and I thought the rental company hadn’t provided it. However, the customer service team was incredibly patient and communicated with me via email until the issue was resolved. Once I found the document, they responded promptly to clear up the misunderstanding. I really appreciate their help! Picking up and returning the car was super convenient. The car itself was in great condition and had a navigation system that would even remind you when it’s time to signal or change lanes. It would also suggest taking a coffee break if needed.

The car had some issues, so they let me exchange it at a nearby store. There are many locations, and they even upgraded the vehicle for free.

Satisfied

We booked an SUV for five people, but were given a station wagon. The space was relatively limited, although the trunk was quite large and fit all the luggage.

Excellent service.

Good, no trouble encountered.

Renting a car was easy, the service was excellent, the staff spoke good English, and returning the car was hassle-free.

They promoted the insurance a bit, but the cost was much higher than QEEQ. The car was in excellent condition and the price was reasonable.

The vehicle check and return process is relatively fast.

The car had two issues: 1. Incorrect warning about low tire pressure. 2. Oil wasn't checked, resulting in being forced to add oil halfway through the trip.

Overall satisfied, the receptionist was enthusiastic and responsible, but the rental location was quite hard to find and I had to circle around several times.

Excellent