ENTERPRISE CAR RENTAL REVIEWS IN SPAIN

Not good, the car rental company provided poor service. They said we could drive straight out, but the barrier at the exit didn't lift. Ended up paying over two euros for parking and wasted half an hour dealing with it.

The same car model is advertised online at a low price to attract customers, but upon arrival, there are no cars available. Then, they use various tactics to try to cheat money. They intentionally operate under multiple brands (Enterprise/National/Alamo/Locauto), but in reality, it's the same dishonest company!

It's okay.

Satisfied

No, he alquilado un vehículo y me han dado otro totalmente distinto

Me han cobrado dos veces el alquiler, con distintas tarjetas y soy incapaz de contactar con ustedes, lamentableofrwc

The car rental service is excellent.

The actual car rented was completely different from the original booking. Except for the driver's seat, none of the seats could be adjusted, making it uncomfortable to sit.

Excellent service.

Very satisfied

The service attitude of the staff at the Seville Enterprise counter was terrible. I had a reservation to pick up the car at 5:30, but the car wasn't ready at all. We had to wait standing at the counter for over forty minutes. The car we eventually got already had 80,000 kilometers on it, was an old model, and had scratches all over. Later, while driving up a slope in the parking lot, the car even stalled. Since I had already purchased full insurance through Zuzuche, I carefully checked the bill, only to find that the clerk had added a €100 insurance without asking. It was so frustrating! After arguing, they reluctantly removed the insurance. This was the most disappointing car rental experience I've had.

The car was quite dirty, and there was a lot of sticky residue on the side door.

Very satisfied.

When picking up the car, the location didn't have the vehicle I reserved, and the only automatic option was an electric car. They gave me an OPEL electric car that showed a full charge range of over 300 kilometers.

This car can be described as industrial-grade trash. The trunk can only fit one 28-inch suitcase, and the other suitcase had to be placed in the seating area. On the highway, the actual range was only around 150 kilometers, fully experiencing range anxiety. During a 580-kilometer trip, I had to charge it four times.

When picking up the car, there was only one staff member handling customers one by one, which meant long waiting times. It took nearly an hour just to pick up the car. Unlike car rentals in the U.S., where you directly get the car keys at the counter and find the car yourself, this process was much slower. Returning the car also required waiting for the staff to inspect it, unlike in the U.S., where you simply park the car, leave the keys inside, and go.

The staff is friendly and attentive.

Average. The car pickup took a long time; initially, I was given a manual car, and the replacement vehicle hadn't been cleaned. The sunroof sunshade was missing, but luckily, it wasn't summer. Returning the car was smooth, and they didn't push for insurance sales.

I purchased the platform's full insurance with a discount, and everything went smoothly on-site.

I requested no insurance, but he interpreted that as no insurance for one tire while adding insurance for the other three tires. Ridiculous.

Very satisfied

Si

Perfecto

Overall, it was satisfactory.