OK MOBILITY CAR RENTAL REVIEWS IN SPAIN

The staff at the store were very helpful. They informed us about nearby fuel stations and explained the procedures for picking up and returning the car. The return process was also very efficient.

Very good

There were a lot of people picking up cars, they suggested insurance but didn't push too hard.

Had to wait a bit while picking up the car as there were quite a few people, but overall it was fine.

The service was very enthusiastic and excellent.

It went smoothly, the location was easy to find, and the car pickup was inside the terminal, which was very convenient.

Excellent! The deposit was refunded immediately after returning the car. The car was easy to drive! Superb service!

The platform included full insurance, but during car pickup, they required us to purchase another full insurance before we could take the car. We were told that without it, any damage would incur a 1250 Euro charge. It seems like the platform and the rental company didn't coordinate well, which wasted a lot of my time. There was already a queue during pickup. Both pickup and return locations were fairly easy to find; just follow the signs. Since the Volkswagen we booked was out of stock, the rental company upgraded our car. The staff member was really very nice. The car had screen mirroring and a reverse camera. Be sure to check the fuel type while refueling. Turns out this was an X1 diesel version.

The store is located very close to the train station and easy to find. Procedures are straightforward, but there is upselling; you can simply decline. You need to take the elevator to the underground parking lot on level -3 to locate the car yourself. When returning the car, the store conducts a strict inspection and appears somewhat unreasonable. Old damages on the car require proof with photos taken when picking up the car, and the photo's date must also be checked.

Convenient and satisfactory

Not bad

Our car rental experience was an absolute disaster. When we arrived at the rental company, there were over 50 people waiting — many of them literally sitting or lying on the floor. Despite having a reservation for a specific time, we had to wait more than two hours to collect our car. The service was appalling. The staff at the counter were extremely rude and unprofessional, offering no help or explanation for the delay. The situation at the key collection point was just as bad — chaotic and poorly organized, with staff showing no courtesy or basic customer service. Same for the drop off service. I would not recommend this company to anyone. It was a truly frustrating and disappointing experience.

The location is very close to the attraction, but the storefront is quite small. The car was parked in an underground garage nearby. Initially, I was given a compact SUV with significant wear on the front right tire. The next day, I went to the airport and exchanged it for a Citroën C4, but I had to wait several hours.

The overall process was quick and convenient.

The service attitude was excellent.

Great service attitude.

The service was excellent.