I chose basic insurance, and then I was told it requires a deposit of 1,100 euros because of potential accident damage and scratches. If I bought full insurance from them, I wouldn’t need such a high deposit. However, I would still have to pay an additional 85 euros as a deposit for a full tank of fuel, which is unreasonable since a small car's fuel tank doesn't even cost that much to fill. This was the worst car rental experience I've had in Europe.
There was a fuel deposit of 134 euros. After refueling the car and returning it, the staff said everything was fine and there were no issues, but the deposit was never refunded.
After entering the store, I scanned the code to get a number. The process was fairly quick. Took some time to find the car, but later a staff member helped locate it.
Returned the car at 10 PM, but they closed immediately after I was slightly late. They open at 8 AM, so I came early to return the car. Normally, returning within an hour of the scheduled time is acceptable. However, the rental company insisted on charging 80 euros, claiming it was for an extra day. When I asked to take the car back, they refused, saying it was already returned and couldn’t be taken again.
Communication with the staff at the pickup location was average. Couldn't find anyone in the garage, everything was self-service, and I wasn’t sure how to handle the minor scratches on the car.
Professional and satisfactory. The car was in good condition with minimal scratches, unlike my previous rental experience with Europcar where the car had many scratches, leading to disputes afterward.
Due to the inconvenience of parking in Barcelona, I returned the car early at a different location. There was a 40 EUR fee. The car pickup was convenient, with no additional requirements, and the car was new.
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J.Medina
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