The staff at Alamo car rental company were very friendly and professional. During our rental period, the car got scratched. An excess charge was initially held, but the damage assessment took a long time—53 days in total. However, the refund was processed promptly after the assessment report was issued.
The reservation was made with Alamo, but they are actually partnered with Europcar. I've booked cars through them several times, and their service is very professional. Although we booked a category of vehicle like a Renault Scénic, I was worried that it might be a bit tight for five people plus luggage. However, seeing that we had a larger group and more luggage, the staff provided us with a much larger car than the one we booked. Many thanks to the kind employee!
The rental process was well-organized, the staff were very friendly, answered questions patiently, and there were no upselling attempts. Very satisfied.
Our travel companions booked a Volvo XC60 just like us, but through another well-known travel website. Both were picked up from ALAMO car rental. We ended up with a new BMW X3 showing just over 6,000 km, while they got an older model Peugeot 5008 showing over 130,000 km. The difference is clear, and I think this showcases QEEQ's advantage.
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