BUCHBINDER CAR RENTAL REVIEWS IN GERMANY

It wasn't Buchbinder (they were bought by Europcar?). Be careful in the return process because they will "find" you an invisible scratch that you will never be able to trace (like under the baggage hood) to charge you for handling and fixing fees.

Anything was perfect.

No details of company or that you had to go to europacar Brought your insurance onlu to find out i had to buy europacars insurance as well! Europacar also would not take cc payment without a pin even thoigh card was present

Price was good Lots of hidden extras that then bumped the price back up

We were very satisfied with both the booking process and the car itself. The vehicle was exactly what we ordered and the price was reasonable.

Qeeq is the easy platform for car rental. Highly recommend.

Buchbinder is the worst rental car company in the airport imho. They offered a much lower class car instead of the premium one we reserved. They stated that its actually a better car because its bigger in size. We ended up trying to cancel with a fee. I would never go with them

Been switch car without notice that make very upset.

Recomended

El carro superó mis expectativas

Todo bien

We rented a 7-seater van, but this rental company initially gave us a 9-seater without informing us beforehand. After spending a lot of effort locating the car, we found out it was a 9-seater. The vehicle was quite large, and we had never driven something that size before. We went back to the staff to request a replacement, but they said there were no 7-seaters available. We insisted on canceling the rental, and then they asked us to wait while they checked again. After about half an hour, they said they had found a 7-seater by chance. It wasn't until the end of our trip that we realized the 9-seater couldn't even fit into underground parking lots because of Germany's strict parking size regulations. Overall, we were not very impressed with this rental company.

Car was partially ok. Staf at Europcar (who cover Bucbinder) were very unpleasant. Would not like to deal with them again.

Very easy to operate and user friendly

See below

Alles gut

Alles gut

excellent service

excellent service

It's okay.

I wanted to drive a Mercedes Vito but was disappointed. They gave me a bigger 9-seater Ford instead, which had more luggage space. It was acceptable!

Overall, it was okay. The car was new, having just over 10,000 kilometers on it. The vehicle was in good condition. However, the customer service insisted on adding insurance when we picked up the car. We initially chose the secondary insurance, but they said German roads are narrow and that even if we didn't hit someone, others might hit us. We had to add an extra €198 for insurance. They also recommended more expensive cars like BMW, even though we repeatedly declined. This was quite uncomfortable. The car pickup process took almost two hours, likely because the rental company is small. It might be considered big in Germany. Returning the car took a long time as well since it was hard to find the return location. Most major rental companies are at the train station, but this company's prices were reasonable. In the US, we never encounter such issues. After landing, rental companies are inside the airport, and you can get the car quickly. Germany's process is slightly more complicated. However, returning the car was quick. After handing over the keys, they checked the car inside and out, including the fuel. It was a fast process. Thumbs up for that.

Excellent

Excellent. Car received as expected. We went skiing, needed to be towed in a place out of snow – Buchbinder support was excellent.

Almost no waiting in line, and when they tried to upsell insurance, they were fine when we told them we had already bought it elsewhere.

Pretty good

The queue was swift, and I got a new car with only 17 km on it.