HERTZ CAR RENTAL REVIEWS IN GERMANY

The rental company was very responsible. When the car broke down in Berlin, they promptly arranged a tow truck and provided a replacement car the next day without any hassle. Excellent service!

Not crowded, pretty good.

Overall satisfactory. We got a diesel Ford Focus with space for three suitcases, perfect for our group of three. The space was ample, though the car wasn't very new and had several scratches noted by email at each location. I had purchased insurance, but it seems the urea wasn't checked beforehand, and on the last day, the system kept warning that it was depleted while we were heading to the airport. Unfortunately, nearby gas stations did not have the required urea, so the system kept beeping as we drove to return the car. Overall, the car was in good condition; diesel cars are fuel-efficient and offer good power. Driving between different EU countries was hassle-free.

The condition of the car was excellent. During the longer rental period, Hertz provided the most considerate service when switching cars. Returning the car was simple and quick, with professional staff inspecting the vehicle and addressing any issues according to the process, showcasing the service standard of a major company. At pick-up, I mentioned that I had already purchased full insurance, and there were no attempts to sell additional insurance throughout the rental process. Overall, an excellent car rental experience. Hertz will definitely be my first choice for future travels! Encountered a yellow warning from the vehicle's electronic system, and QEEQ's customer service provided timely support.

Satisfactory

Great service, staff were very friendly.

It's fine.

I'm quite satisfied with everything, it's really convenient.

There was a one-hour delay during car pickup, but fortunately, it didn't affect much. The car was in good condition, and the procedures were simple. On the last day, the tire had a slow leak. QEEQ customer service was very proactive in providing assistance, but the road assistance service in Germany was disappointing and very slow to respond. Both pickup and drop-off were at Frankfurt International Airport Terminal 2.

Picking up and returning the car were both very convenient.

The car was in great condition, performed well, and the service from the rental company was excellent.

Professional service, very friendly attitude, no hidden fees or scams. Hertz is a reputable company worth trusting.

Picking up the car at the Freiburg branch was smooth and very satisfying.

Very satisfied, highly recommend! Munich, Germany is truly amazing.

I have rented with QEEQ before. Their customer service is excellent, very responsive, the rental location is easy to find, and the process is smooth.

The pick-up and drop-off processes were very smooth, and the car provided was much better than the one booked.

Arrived at 9 AM and waited in line for an hour. Domestic orders require no deposit, but the company desk charged €645 on the credit card as a pre-authorization hold. Contacted QEEQ customer service for clarification.

Hertz, great car models, clean and quick handover process.

The line at the airport rental desk was quite long, but picking up the car was easy. I grabbed the keys and walked to the parking lot myself. Returning the car was pretty smooth too—just followed the signs to the designated return area, left the keys inside, and the staff simply let me go. Super convenient! I booked a Ford Focus but ended up with a Renault ARKANA. The car was in great condition, just 18,000km on it, and drove really smoothly. However, the in-car navigation was terrible—either the network was bad or the system itself had issues. The GPS stuck on one spot the whole time but still somehow kept prompting me to make random turns. In the end, I had to rely on my phone’s navigation app.

Morning flights at Terminal 2 are limited, so there's not much waiting time. When picking up the car, they might try to sell you insurance. Just inform them that you've already purchased comprehensive coverage in your home country.