ALAMO CAR RENTAL REVIEWS IN GERMANY

Good car. Have used Alamo before .

Will use again

Ich habe lange am Schalter gewartet Ich hatte VW Passat gewählt, leider war kein anderes VW Fahrzeug verfügbar. Ich bin mit dem angebotenen Fahrzeug nicht gut zurecht gekommen.

Satisfied

All good!

The service attitude was good, but honestly, the car's soundproofing was not great.

Dejado el coche fuera horario de oficina he dejado la cartera con tarjeta de crédito y carnet de conducir No fue posible recuperarla en el momento Álamo se niega a contestar al teléfono por lo visto también a qeeq y tampoco contestan a las mails Hay ido de persona mi hermano y también otro familiar pero dicen que no han encontrado nada, cuando yo tengo foto De la cartera en el coche Una vergüenza

Se ha activado en cuanto reporté el acontecimiento pero no ha conseguido nada

Gute Mietfirma

Sehr einfach zu buchen, ohne Überraschungen.

Booked a large SUV and got a Skoda Kodiac. With 4 big bags one had to go in the center of the rear seat.

Excellent - would use again.

I booked a Passat because I was traveling with a family of four with quite a bit of luggage. The Passat has good passenger and trunk space, which suited our needs. However, when I arrived at the rental office, they gave me a Volkswagen T-Roc, which is much smaller. The Passat is 4.8 meters long, while the T-Roc is only 4.3 meters. They claimed it was the same category, but the passenger space and trunk size were significantly smaller. The T-Roc is essentially a raised Golf, and I couldn’t even fit my luggage. The cabin space was tight, making long-distance travel very uncomfortable. I was completely stunned—I couldn’t even take the car because my luggage wouldn’t fit. I argued with them for over ten minutes, during which they provided some alternative options, like an Audi A5 or A7, but only if I paid extra. This felt completely unreasonable. I’ve rented cars overseas dozens of times and have experienced free upgrades but never a downgrade like this. After insisting for over ten minutes that they solve the issue, they finally relented and gave me a Volkswagen Tiguan. It was barely sufficient to fit my luggage, so I reluctantly accepted it. Back in July, I rented an Audi A3 in the Netherlands and received a Kia Ceed instead—also from Alamo. I let it slide because it was adequate. However, during this European trip, Alamo disappointed me twice. This rental company is incredibly unreliable—there’s a huge gap between the car you reserve and the car you actually get, and they don’t even match the same category. I strongly suspect they exploit language barriers to take advantage of Chinese customers. I highly recommend avoiding Alamo; they're extremely untrustworthy.

Friendly helpful staff

Seems a great system!

Fast service!

Very satisfied

Very satisfied

It's okay.

Overall satisfied

Everything was great

Great experience

The process of picking up and returning the car was fairly smooth.

The location of the car rental agency in the city is extremely difficult to find.

For a small dent of 2 cm they charge me 1300 euros.

The car was in good condition, however they did not have the automatic that was requested. I am not sure why the reservation for an auto was not honoured. Luckily I am able to drive a manual - but someone who has only driven an auto would have been in big trouble as there were no other vehicles available. Not a suitable situation. Reservations are made to be honoured

No issues