Overall, it was quite satisfactory. The car was relatively new with just over 10,000 kilometers on it. However, there are two points to note: first, the deposit is not a pre-authorization but a direct charge; second, when returning the car, they required me to provide photos of the damage for them to acknowledge it was pre-existing. Luckily, I had taken pictures when picking up the car, otherwise, who knows what could have happened.
It was an amazing car rental experience. The car had only been driven for over 9,000 kilometers, and it was freshly washed and looked brand new when I picked it up.
Overall, it was decent. However, the staff initially entered the credit card security code incorrectly, causing the card to be locked. They even claimed it was due to my card's limit and that I couldn't pay the deposit, which almost resulted in me being unable to pick up the car. Later, a fellow traveler from the same country helped me pay with their card, and I had to call the bank myself to unlock the card afterward.
The pick-up process was quite fast, but the car provided wasn't a Mercedes Vito—it was a Fiat, which was bigger. When returning the car, they claimed it was dirty and wanted to charge over 4000 lira for cleaning. Luckily, we had spare time and cleaned it ourselves in 5 minutes, saving over 800 RMB.
Professional, well-organized process, and both pickup and drop-off are convenient and quick. Received the invoice and deposit refund shortly after returning the car.
Had to wait nearly half an hour to pick up the car, but everything else was fine. Added extra insurance at pick-up, included a second driver, and upgraded the car model, which cost an additional 200+ per day. It's still better to buy full insurance in advance on QEEQ. Car replacement was very convenient, and the vehicle condition was good.
Very friendly, but there was a shift change right when I arrived. They mistakenly thought my order was combined with another customer who was also renting a car. It took more than an hour to get the car, but the service attitude was consistently excellent.
Initially, the car pickup experience was pleasant, and the service was good. However, the car return process was extremely disappointing. After entering the airport, there were no clear signs, and there were no staff members at the return point. Even after contacting them to come to the departure hall, they never showed up. My flight was about to take off, yet they asked me to go back to the parking lot and leave the keys in the car.
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