BUDGET CAR RENTAL REVIEWS IN ITALY

Very good.

I originally rented a Lynk & Co, but was given a Volkswagen instead. After driving for less than an hour, the car displayed a tire pressure issue on the highway. I got out to check, found no apparent problem, and continued driving for over an hour, but the front left tire eventually went completely flat. I had no choice but to contact customer service. Later, a tow truck was called, and the costs for vehicle damage, towing, and taxes totaled over 2000 euros. I had no car to use for a day and a half. On the third day, I returned to Milan airport to pick up another car. During this process, I also lost my passport, which was eventually found at the rental counter. It turned out the Indian staff member who assisted me during the rental process had forgotten to return it. It was extremely frustrating. On the third day, when I picked up the car again, I finally retrieved my passport. They offered me a Jeep as a replacement, but the vehicle consumed a lot of fuel.

Very good.

Very satisfied.

The insurance purchased on the ZUZUCHE platform is not visible at overseas counters. As a result, the counter considers there to be no insurance, forcing the purchase of local insurance and other fees, totaling over 400 euros.

Quite good.

When picking up the car, they try to upsell additional coverage. After purchasing, the actual charges differ from those stated in the contract, with unexplained fees added.

The procedures were simple, the car was in decent condition, and the gas tank was full. However, one of the tires seemed slightly underinflated. The staff was polite, but there was only one person available, so I had to pick up the car myself.

The service from Budget was pretty good. Unlike the car rental company we used in Sicily before, they didn't create unnecessary trouble. Returning the car was straightforward. The only issue was the car model was changed to a Toyota Yaris, which is much smaller than the Lynk & Co we originally booked.

There were many scratches on the car at pickup. I photographed the entire car as evidence. Since it was a self-service return at the airport, I now see that 1800 euros were unjustly charged to my credit card. I plan to file a complaint to get it refunded.

Very satisfied. The car provided was the same model as the one I reserved, extremely pleased. No hidden charges. Customer service suggested insurance during rental but did not force me to buy it.

Satisfied overall, but the car is not very good.

Very satisfied, smooth pickup process.

Very easy to find.

Overall good.

The car I got was good and with the winter tyres I specifically wanted. I even got tyre socks too.

All very good and will definately use again.

The rental company added insurance fees without our consent during the pickup process. Even after informing them that we didn’t need it, they took advantage of our limited language skills and still added the insurance. They didn’t communicate the type of insurance they were adding, leading to unnecessary extra expenses. Totally untrustworthy!

No queue at all.

Quite satisfied.

Overall, it was fairly straightforward, but the car pickup process was way too slow.