BUDGET CAR RENTAL REVIEWS IN ITALY

The deposit was over 220 euros, but when we returned the car, they inexplicably charged 550 euros, claiming it was for scratches. However, those scratches were already there when we picked up the car, and we even recorded a video as proof. After hearing this, the staff issued us a refund receipt and said the refund would be processed within ten days. But it's been ten days and we still haven't received it!

Very good.

I originally rented a Lynk & Co, but was given a Volkswagen instead. After driving for less than an hour, the car displayed a tire pressure issue on the highway. I got out to check, found no apparent problem, and continued driving for over an hour, but the front left tire eventually went completely flat. I had no choice but to contact customer service. Later, a tow truck was called, and the costs for vehicle damage, towing, and taxes totaled over 2000 euros. I had no car to use for a day and a half. On the third day, I returned to Milan airport to pick up another car. During this process, I also lost my passport, which was eventually found at the rental counter. It turned out the Indian staff member who assisted me during the rental process had forgotten to return it. It was extremely frustrating. On the third day, when I picked up the car again, I finally retrieved my passport. They offered me a Jeep as a replacement, but the vehicle consumed a lot of fuel.

At the car rental counter, they require you to sign the contract first and then collect the car (the contract roughly marks some pre-existing scratches on the car). Once you sign the contract, it implies that you acknowledge the car only has these scratches at the time of collection. Essentially, the car inspection process is moved earlier in the timeline. While this process itself is not necessarily problematic, the issue arises when the actual car has far more scratches than those indicated in the contract. To make things worse, you’ll find out later that even if you present all the photos of scratches taken during pickup, the rental company is unlikely to accept your claim. Their reasoning? The scratches aren’t noted on the inspection form attached to the rental contract, and you already signed it, which means the company will default to the contract. If you refuse to sign the contract initially, you won’t even get the car keys—effectively trapping you in a cycle. Allow me to compare this experience with prior rental experiences. In domestic rentals, the norm is to inspect the car first, note all scratches, and take photos before signing the contract, preventing disputes over scratches. In Australia and Norway, they also follow the sign-before-inspect process, but either they don’t mark any pre-existing scratches on the contract and rely on photos taken at pickup, or they don't use pre-existing scratches to trap you. Long story short: welcome to Italy! Predictably, after returning the car, the rental company filed a claim for over €300 for those unrecorded 'old scratches.' Fortunately, I had full insurance, but the way they treated us left a bitter taste. My advice to anyone renting a car: avoid this company if possible. If you must use them, make sure to purchase full insurance; otherwise, it's entirely up to luck.

Very satisfied.

The insurance purchased on the ZUZUCHE platform is not visible at overseas counters. As a result, the counter considers there to be no insurance, forcing the purchase of local insurance and other fees, totaling over 400 euros.

Quite good.

It's acceptable.

When picking up the car, they try to upsell additional coverage. After purchasing, the actual charges differ from those stated in the contract, with unexplained fees added.

Very satisfied with QEEQ's service. I gave four stars to the store because I was being generous. The store's service was average—they ignored my request and thought I was causing trouble. In fact, I just wanted to downgrade and switch to a different car, but they even tried to cancel my booking.

Satisfactory

The procedures were simple, the car was in decent condition, and the gas tank was full. However, one of the tires seemed slightly underinflated. The staff was polite, but there was only one person available, so I had to pick up the car myself.

The service was excellent, with clear explanations.

The interior and exterior of the car were not clean, with many stains and water marks. The return location address was unclear, requiring significant preparation beforehand.

Very satisfied, smooth pickup process.

Poor service attitude, hidden charges, and damage from a previous rental were added to my booking.

Very easy to find.

Affiliated with AVIS, a large company with highly professional service.

The car I got was good and with the winter tyres I specifically wanted. I even got tyre socks too.

All very good and will definately use again.

Overall, it was fairly straightforward, but the car pickup process was way too slow.