HERTZ CAR RENTAL REVIEWS IN ITALY

After comparing multiple options, we found that this company has received excellent reviews recently, and we definitely made the right choice! The lady who helped us with the car pickup process was not only beautiful but also incredibly kind. Despite our poor English, she used a translation app with us and was very patient and enthusiastic. Her professionalism was outstanding, and there was no hard selling. If you need to rent a car, choose this company! We booked a manual car but ended up getting a Fiat 600 hybrid automatic.

The model is a Fiat Panda, the vehicle is in excellent condition with approximately 14,000 kilometers driven. Comfortable to drive, the trunk fits a 28-inch suitcase. Returning the car was very smooth as well. Truly a big company with a reputable brand, highly trustworthy.

The pick-up and drop-off processes were quick, and the service was excellent.

The service was actually provided by Hertz. The car was in good condition, and the pick-up and drop-off process was convenient. I will choose them again next time.

The location was easy to find, everything went smoothly.

Great review, everything went smoothly, the car was in good condition.

It's okay.

Hertz just hands you the keys without anyone checking the car condition with you, but they do email you detailed information about any scratches on the vehicle. Returning the car is easy too; you just drop the keys in the designated box at the drop-off location.

Very good.

Straightforward and clear.

Pretty good. The car pickup, return, and deposit refund were all very quick.

Very good and convenient.

Very nice and fast.

Satisfied

I arrived at the store at 8 a.m., waited in line for 40-50 minutes. There were only two counters, and the processing speed was very slow. The service attitude was acceptable. They tried to upsell and automatically added a refueling service fee to the bill, saying it would be refunded upon returning the car with a full tank. They gave me a Toyota Yaris with 4500 km mileage. Overall, the vehicle condition was good.

We may have arrived early, so there were very few people in line. The process was completed very quickly. But remember, when renting a car abroad, always purchase full insurance, as rental companies make their profits primarily from it.

Pretty good.

Very good.

Overall, it was pretty good. No excessive upselling, and the return process was smooth with no extra charges.

They didn't have the Focus I wanted. At first, they gave me an MG4, which I declined. Then they offered a Jeep Avenger. I thought it was a sedan where I could hide luggage, but all the cars turned out to be hatchbacks. Thankfully, the trunk had a black cover so luggage inside wasn't visible from outside.