EUROPCAR CAR RENTAL REVIEWS IN ITALY

The rental company provided a Mazda CX60 Hybrid. Although I wasn’t familiar with the model and noticed the trunk was dented upon pickup, the company assured us that having full insurance meant we didn't need to worry about it. To be cautious, we still took videos and photos from all angles as records.

Very good, no upselling of services.

The process of picking up and returning the car was very convenient.

Upgraded to a 308 GT when renting the car, which had less than 10,000 kilometers on it and was in great condition. For peace of mind, I purchased full insurance from the rental company. Returning the car was quick and hassle-free with no unexpected charges.

Reliable due to being a large company.

It's an established brand and pretty good. There were a lot of people, but everything was well-organized.

When checking Google reviews, I noticed many people mentioned long waiting times to pick up a car at the airport. I arrived at the airport around 5:30, and fortunately, there was no queue. The staff checked my documents fairly quickly. After confirming everything, they directed me to a specific parking spot to pick up the car. The signs were large and easy to locate.

This is probably the best car rental brand at Milan Airport.

Satisfied, the process was simple.

Easy to pick up, even easier to return, and the price is reasonable.

Large car rental companies are indeed better than smaller local ones in Italy. The service is great, and the car condition is excellent. The only downside is that Italians don't work on Sundays, making the self-service return points hard to find and the return process quite troublesome. It took me over an hour to finalize it.

The staff initially provided a manual Skoda, but after communication, they upgraded it to a Romeo. The car was great to drive, no hidden fees, and Europcar is very reliable for overseas car rentals. The deposit of 100 euros was refunded the next day.

The staff provided excellent service. There was a strike in Florence that day, so we waited in line a bit longer, but the staff had a great attitude and even worked overtime for over half an hour. Returning the car at Rome Airport was also incredibly smooth.

Perhaps because it was early, there was no queue, and the staff's attitude was good.

Picked up the car at Venice Airport. Remember to get a ticket from the machine at the entrance and wait in line. If there are many people, you might need to wait for a while. The car rental agent was an Italian man, and he was quite friendly. He upgraded us to an Audi A5, and the car was in great condition. We didn’t encounter any issues during the trip. Returning the car was also very convenient; just park it in the designated lot, where Europcar staff will assist with the process. Very quick and efficient.

Overall satisfied. There was no Q5 available at the store, so they replaced it with an A5 but charged an extra fee.

Pickup and return were very convenient. I purchased full insurance, so there were no worries when returning the car—just left the keys and walked away. However, the hybrid CX60 was extremely hard to drive without electricity. Also, the left front tire was underinflated when picking up the car, and I couldn't locate the puncture on-site. The store staff fully inflated it, and I drove off. Two days later, the pressure dropped to 1 bar, and I quickly found a roadside repair shop. Turns out, there was a nail in the tire from the start. I had to pay 30 euros for the tire repair myself.

Very good. This time I drove to Nice without any issues.

Purchased car rental insurance, everything was very quick.

Very satisfied, great service!