EUROPCAR CAR RENTAL REVIEWS IN ITALY

QEEQ’s customer service was really prompt and pretty attentive.

Both pickup and drop-off locations were really easy to find, and the staff were super patient, helpful, and friendly.

Satisfied, the process was simple.

Super easy to find, just wait at the entrance when they open—no need to line up.
Got a nearly brand‑new Opel with only 1,400 km on it, absolutely awesome.

Honestly, I’ve rented cars all over the world, from regular taxis to self-drive, and Europe has been the best experience by far. The U.S. and Mexico were the worst—different car than what I booked and extra charges on top. But Italy, especially Sicily, was absolutely amazing! Highly recommend it to anyone planning a self-drive trip.

They did try to upsell insurance, but for peace of mind I took the €20/day collision coverage and it was fine. They even upgraded me for free to an Audi A3 wagon, which I was really happy with. The car was very new and in great condition. The pickup lot is a short walk from the main office, but the directions from the rental company were very clear and the staff were friendly and helpful.

Europcar’s service was really solid – they didn’t push any upsells, and the car I got had only about 5,000 km on it. Returning the car was easy too: just park it in the designated area and hand the keys to the staff.

I got full coverage and the staff didn’t try to upsell anything. Just signed the papers and picked up the car—super easy and hassle-free.

Great service.

Service was great and really professional.

Everything was great, the whole process went really smoothly.

We were renting a car to go skiing, so we proactively asked for snow tires just in case. After some bargaining, the price dropped from €70 a day to €36 a day. The full deposit was refunded two days after we returned the car.

Pretty good overall.

The staff at the rental company were easy to communicate with, and both picking up and dropping off the car went smoothly. They said the deposit would be refunded within 5-6 days, but I’m still waiting to see.

They downgraded the car I booked, but to be fair the price for a compact was pretty cheap. In the past they were always out of cars and only offered paid upgrades, so this was a bit of a change.

Maybe because I didn't purchase full insurance at their office, the staff didn't seem very happy. The car only had half a tank of fuel when I picked it up, and it wasn't cleaned. However, they didn't say anything when I returned the car without a full tank.

I originally booked a VW T-Cross, but they upgraded me to a Ford wagon, and I was really happy with the car’s condition.

Great service

It was okay overall, just not the car model I really wanted.

At Catania Airport the rental area is easy enough to reach – if you arrive by train there’s a free shuttle, and even walking with suitcases is only about 200 meters. The location is big, with several brands all together. After the paperwork, though, there was no staff at the pickup area to walk us through the car – you just get in and drive off. Pay close attention to the fuel level: ours wasn’t completely full but we didn’t notice, so we filled it up on return and wondered why fuel cost so much for just a two‑day rental. Only then did we realize the tank wasn’t full at pickup, and we basically lost around 20€. Totally our fault for not checking the mileage and fuel carefully, so be careful about that. The car itself was a very new Škoda with good space and it was nice and easy to drive.