EUROPCAR CAR RENTAL REVIEWS IN ITALY

All the rental counters are in the same area, but Europcar opened way later than everyone else. The other companies were already busy helping customers while this one still hadn’t started.

The staff spoke solid English, so everything was easy to communicate.

Service quality was excellent.

Super satisfied with the whole experience.

Overall pretty happy, but the replacement car had a much smaller trunk and we almost couldn’t fit our two suitcases. It would be great if they could ask about luggage size in advance!

Super friendly staff and really efficient service.

Excellent experience overall.

I didn’t notice it was an EV when I booked, so I ended up paying extra at the counter to switch to a gas car.

Big company with a very standardized process, I use this rental a lot.

Showed up about half an hour early to do the paperwork and pick up the car, only to be told the model I booked wasn’t available. Ended up paying an extra €143 for 9 days and got a BYD compact hybrid SUV instead. Added a second driver at €10.76 per day. Asked about insurance and, since I’d already bought QEEQ’s full coverage, they didn’t try to upsell anything. They just handed over the keys and I had to walk to another parking area to find the car myself and take photos of its condition as QEEQ requires. For drop-off at Milan airport, I just dropped the keys and left. Got the invoice by email the next day, and the €500 deposit was released in about 48 hours. They only asked for my driver’s license and the Hague Apostille document.

The rental office isn’t in the same spot as the pickup location, but everything was handled really efficiently.

Pickup and drop-off were both pretty quick, no lines at all.

Overall pretty good, no major issues at all.

No hard-sell nonsense, everything was processed smoothly.

Really great overall.

Really great rental company, and they actually let you take the car over to Sicily.

The whole process was really quick and straightforward.

I rent from this company a lot and they’ve been consistently great.

Really great service here. I picked up and dropped off the car with the same staff member, who explained everything in detail, communicated really clearly and was super patient. The deposit refund was processed really fast, and the car itself was excellent—very new and really smooth to drive.