SICILY BY CAR CAR RENTAL REVIEWS IN ITALY

The pickup and return processes are very efficient. The credit card deposit was refunded within minutes after returning the car. The only minor issue was at the airport pickup location, where the store indicated queuing was required, but after taking a number, no one actually called the numbers. The staff were busy looking at their phones, and I only found out there was no need to queue after asking proactively.

It was already nighttime when picking up the car, and I didn't notice a small chip on the glass. When returning the car, I was asked to pay nearly 1000 euros. Feels like a scam company.

The service attitude was good, and there was no forced insurance upselling during car pickup.

After the tire blew out, it took about 2 hours for the car rental company to answer the phone. The 24-hour roadside assistance hotline was called for half an hour, but neither the rental company nor the assistance service spoke good English. The replacement car provided by the rental company needed to be picked up in person, and the journey took more than an hour, wasting almost the entire day. I would suggest avoiding this company.

Good.

It's really extremely slow.

The service was highly professional, staff were warm and attentive, the procedures were handled efficiently and conveniently, and the car return process went smoothly.

The team here is always good

Easy process to use

A different branch, but same great service. Cannot fault this team

As easy as usual

Very satisfied.

Very satisfied!

The staff at the Milan location displayed clear racial discrimination. They mocked me as soon as I entered, tossed my credit card onto the table, and refused to type my Chinese address into their own Google Maps. Instead, they made me find it myself on their outdated phone. After spending a long time locating my Chinese address and showing it to them, they still doubted that my luxurious, modern home was truly my residence. Extremely poor service overall. During my 17-day road trip in Italy, I used three different car rental companies. Europcar was excellent, but Sicily by Car at Milan MXP Airport was absolutely terrible.

Overall service was excellent. Adding an extra driver's license costs 10 euros per day, and an international driving permit translation is required.

Satisfied

The lady handling the paperwork during pickup was very polite, but her Italian-accented English was quite hard to understand. The staff checking the car during drop-off were very courteous as well. They inspected the car for a short while and then told me everything was fine. The €200 deposit was refunded to my account just 2 hours after I returned the car, which was impressively fast.

The staff handling the paperwork during car pickup was very polite. However, her heavily Italian-accented English was quite hard to understand. During car return, the inspector was incredibly polite as well. He checked the car briefly and informed me that everything was okay. The €200 deposit was refunded to my account within 2 hours after the return, which was impressively fast.

This is the second time renting from this company. They provided an Italian local brand, Lancia. Although it's a small car, it performs excellently on the narrow roads of many small towns in Italy. With a 1.0-liter engine and electric assistance, fuel consumption is extremely low, and the space is sufficient for two people. I purchased full insurance directly from the car rental agency for peace of mind. The staff assured me that even if the car is damaged extensively, there's no need to pay. During drop-off, they didn't even inspect the car.

Very fast

Very good.

The car was in good condition, and the service was great.